KG Winston and Son Plumbing and Heating LLC

"Absolutely Outstanding Service from KG Winston & Son Plumbing & Heating! We were in dire straits, several weeks without hot water, and feeling the strain of daily life without this essential amenity. When we reached out to KG Winston & Son Plumbing & Heating, we were already feeling defeated, but their response was nothing short of miraculous! Without hesitation, they took it upon themselves to go above and beyond the call of duty, making a special trip to the storage location on a Sunday to pick up the hot water heater. Not only did they procure the necessary equipment, but they also delivered and installed it promptly, all on a Sunday! Their dedication to customer satisfaction and their willingness to go the extra mile truly sets them apart. Thanks to their swift action and exceptional service, my family didnt have to suffer through another day without hot water. I cannot recommend KG Winston & Son Plumbing & Heating highly enough. If you find yourself in need of plumbing or heating services, look no further. They have earned our trust and gratitude, and I am confident they will exceed your expectations too. Thank you, KG Winston & Son, for your professionalism, expertise, and unwavering commitment to customer care!
Mar 10th, 2024

I prefer companies who demonstrate integrity and a level of professionalism. My warranty company assigned KG Winston and Son for my water heater service. The scheduler returned my call to schedule someone to come out after 12noon. The technician then called to say that he is on the way. I confirmed that I will be home at 4:45pm. He agreed that he will arrive at that time. He then called back to say that he is running personal errands and he will be here shortly. Please keep in mind that my water heater has flooded my basement and he decided to run personal errands. It's after 7pm and I am still waiting for the technician to get here. Customer service is not important to this company. Obviously, American Home Shield doesn't not care as to who they contract with at all. This is beyond unprofessional. I would like to give them a "0". This is ridiculous.
Oct 12th, 2023

They showed up and got everything fixed in right at an hour. The worker was pleasant and explained what was broken and how he was going to fix it. I was satisfied with the work that was done Services: Toilet repair, Plumbing pipe repair
Aug 13th, 2023

Just use another company
Aug 3rd, 2023

This company is the worst. If you have American Home Shield and they assign this company, call and ask for them to assign another company. I was assigned this company for service on my water heater, I called the number and a female answered the phone and scheduled me for the same day service between 4 and 5 pm. I called around 3 pm to confirm and a female answered the phone and proceeded to tell me they were booked and did not know how I could have been booked for service today (sounded like the same female who I talked with earlier). I informed the female that I called at 11am and was booked for service between 4 and 5pm. She stated she was at the store and would call me backshe never called me back. I called the number again at 4pm and no one answered the phone. I called American Home Shield and asked them to assign another company, due to the incompetence of this company. If I could assign zero stars I would, however, it was not an option. DO NOT USE THIS COMPANY, THEY ARE UNORGANIZED AND UNPROFESSIONAL.
Aug 3rd, 2023