Sheehy Volkswagen of Hagerstown Service & Parts Department

Nov 27th, 2021

Literally the WORST service I could ever imagine. Always a mess up on the services booked for and then they request me to bring my car back in another day when I work full time and can't be without a car. Also, they scuffed my BRAND NEW 2019 interior when they were "detailing" it. The service manager is ignorant and rude and will not return your call. Not to mention, there are already issues with some of the technical features and they blamed it on a coin being stuck into a slot. NEVER AGAIN!!!
Nov 24th, 2021

Oct 25th, 2021

Love going to this dealership for service. Customer service is always top notch and the service providers are well versed and knowledgeable in their craft. The techs are awesome too and have no problem explaining an issue or describing what failed or why this piece needs replaced due to that, etc... Happy to have found a service shop that I can trust to do good work not too far from home. Definitely will be back in the future for all my dealer/ maintenance needs.
Oct 15th, 2021

This is the worse place you could ever take your car my friend took their car their 3 weeks later finally finished. Everytime they called them no response wouldn't answer even service manager wouldn't respond. Never would I recommend them to anyone plus charge 1000.00 and some dollars when you wait 3 weeks without a vehicle and always a excuse rude to customer and just a big excuse one after another not even enough respect to call they text you only when it's at their convenience.. Buying cars may be ok I don't know but never take your car to be fixed.
Oct 9th, 2021