M&T Bank

Jan 24th, 2023

Manager Kelly Stine at Valley Mall's M&T Bank in Hagerstown MD is an exceptional manager of her branch. She is a professional business leader. I have dealt with Kelly over the many years I have been a customer. Kelly and her team has never left me down with M&T Bank. Do yourself a favor if you are deciding on what Bank to go with make that choice M&T Bank. Thank you, Kelly Stine.
Sep 1st, 2022

Nvm lol
May 14th, 2022

You need NO RACIST employees that say Hi to customers and not staring at them like they were from another planet.. My Latin people, do not do business with this bank that smiles at you hypocritically but in reality they do not like Latin people and much less Spanish is spoken and I say this from my own experience. Go to another bank even if it's a bit far away, but be real and not hypocritical. Latinos don't like this bank in Valley Mall and it bothers them to hear Spanish, which is our language. It is not our fault that they barely know a single language that is not even theirs.
Jan 6th, 2022

This Valley Mall branch consistently has the best managers & customer service being a long time account holder. On Saturday, needing to come into a lobby for service, we found out that appointments are required for Saturdays. We were at PA Ave branch because it was closest location at that time. This manager provided a polar opposite experience from the Valley Mall branch. And watched me struggle with my dad for 5 minutes & showed 0 empathy about his wasted trip & difficulties in & out of the car. This was at 10:30am. She had 2 employees present, no customers & 1 appointment there & rudely turned us away. It's not always what you say, & I did understand, it's HOW you say it. Went to Valley Mall branch just to try our luck. My 94yo father is in a wheelchair & difficult to get in & out of the vehicle. I walked in & told MS. KELLY STINE, who was alone & it was now 11:45am, I didn't have an apt but my 94yo father was in the car & could she help us. She advised typically an apt is required but she would be happy to help us. When I came back to the bank she personally opened the door for us & ushered us back to her office immediately. She worked quickly, efficiently & most importantly with empathy for my father's condition & age - she was attentive, friendly & patient with him. Upon thanking her, she modestly said that M&T's goal is to provide the best customer care & satisfaction. Ms. STINE exemplifies the kind of gracious representation a bank - who handles people's personal finances - should provide to the public. THANK YOU MS. STINE for your kind & efficient assistance & resolution. This rating is for Valley Mall branch exclusively.
Apr 9th, 2024