M.S. Johnston Company

Apr 2nd, 2024

Mar 31st, 2024

Called spoke to Mike about having our Central air/Heat pump replaced due to problems of old unit and having someone out for an estimate so we can replace our unit. Really didn't seem interested when speaking with him and said he would get back with me but after over a day later no call back I have decided this is someone not to depend on. I have called three other reputable Hvac companies and they have all responded with let's set up a day and time and someone will be out. Have had all three companies out already within 2 days with estimates and still no call from MS Johnston. I call this poor customer service from the start! To your response we spent 8 minutes on the phone discussing my issue and the problems other vendors could not resolve, and my comments which are accurate and true. You mention being upset that I mentioned your name, well you are the one I spoke to. I find it very inappropriate you calling me to harass me about my comment. Very unprofessional.
Jul 14th, 2023

MS Johnston has served our business for the past six years. Recently they evaluated a refrigeration problem and gave the best possible customer service! Highly recommend.
May 8th, 2023

Very professional
Jan 9th, 2023