Hagerstown Ford

Nov 27th, 2023

Oct 9th, 2023

This is in reference to their QuickLane staff. It was mostly positive though the actual work needs work. So let me start by stating the customer service is phenomenal in fact this rating would be 3 stars for the work done but I have to hand it to Quick Lane. They do employ some great people there. I don't know if it was a misunderstanding or a miscommunication but they didn't fill my brake fluid at all. Who ever was doing the work on my vehicle did miss an item during the inspection process but given I was having their optional recommended work done to the vehicle they caught it and were nice to fix that free of charge. But the thing that really makes me overlook the inexperienced mechanic is just all the other workers providing the best customer service as possible. I saw an old man come in with concerns about his battery, the man at the desk had someone check his battery and gave him insights that the battery was good but the man just needs to run his vehicle longer and didn't charge him at all for this service. But what makes it phenomenal is the man at the front desk listened to this old man about some complaints with the technology side of things. The man at the front desk let the mechanic know to not pull the vehicle out and that he would do it once he takes care of a few more things for the customer. He went out there and adjusted the settings that bothered this old man again at no cost. Huge respect to the staff there, doing the right thing when they believe no one is looking. I will continue to come here for service, but I may repeat myself about the work being done and seek double if not triple confirmation.
Jan 5th, 2024

Hagerstown quick lane said my right axel was leaking grease I took it to a different mechanic and they said nothing is wrong with my axel!! All they want is your money. I do not recommend Hagerstown quick lane you guys are a joke.
Oct 4th, 2023

Friendly n timely every time!
Sep 5th, 2023