3350 @ Alterra

Honestly, can't fathom the naysayers. The staff here? Absolute gems. They've got this uncanny knack for making my day, every day. From the manager to maintenance give you a warm welcome and are always there to help you.
Mar 29th, 2024

I am compelled to share my experience with utmost sincerity, as I have never felt the need to review an apartment until now. Regrettably, my encounter with the leasing agent, Brittany, was profoundly disappointing. Throughout the application process, her demeanor was not only unprofessional but also exasperatingly obnoxious. Despite numerous attempts to communicate, my calls were persistently ignored, necessitating an in-person visit to glean any information, all after having expended over $400 merely to apply. To exacerbate matters, Brittany insisted on listing my father as my landlord and obtained sensitive banking details from him, only to summarily reject my application, despite his income exceeding fourfold the rental rate. Such conduct borders on the unethical and reflects a concerning lack of professionalism. While the physical space itself holds promise, navigating the entry process proved to be a formidable challenge, marred by what appears to be a disconcerting pattern of deception. It pains me to acknowledge that my friend, who also resided here, is echoing my sentiments and eagerly seeking an exit due to the egregious management practices. In conclusion, I am relieved to have evaded what could have been a regrettable decision. My hope is that prospective tenants exercise caution and vigilance, lest they too fall prey to such disconcerting practices. I think Alterra should really look into Brittany Casey before allowing her to help anyone especially since she lied about more than half of the questions I asked her just to have another leasing agent answer my questions completely different. I hate to be writing such review but I hope this is approached appropriately by management.
Mar 26th, 2024

Do not rent here. Please do not waste your money or time 3350 at Alterra apartment management is horrible and unresponsive to emails. I recently moved out and was incorrectly charged for some damages. I have photo proof that the charge is inaccurate, and I have yet to receive a response after multiple emails. The building is not clean; the trash room is filthy. Roaches scatter the property and live in the drains of the units. The walls are paper thin to the point that you will hear your neighbor's every step. The package system is a nightmare, with multiple packages left in the lobby due to the lack of Amazon locker storage. Also, the garage doors to the parking lot were consistently broken. Please do not waste your money doing business with them!
Feb 11th, 2024

is nice
Jan 24th, 2024

Don't move here unless you want your packages stolen consistently and be brushed off when you report it to management. I've lived here for almost three years and the number of stolen packages I've lost is in the double digits by now. It is just February and I've already had two packages missing this year along. When these things are reported to management nothing is done and now my emails are not even answered. Delivery persons are allowed to leave bins of packages unattended in the lobby area in which people just come and pick up packages that are not theirs. By the time you come down, your things are already gone. Myself and other residents brought this to management attention at a recent event and was given excuses about how they are not responsible for packages. Why would people want to live in a place where they cannot get the things that they order online. This is insane. I'm going to continuously update this post going forward with the number of packages that are stolen from me here: 2/1/24: 2 packages
Jan 14th, 2024