Chase Bank

One of the Branch Managers named Abir helped me get started solving a tough situation. All of the staff I encountered were friendly and the lobby itself is very nice.
Feb 11th, 2024

A little over a week ago I went into the store to create a new bank as my current one was locked while under investigation for fraud. When walking in I was greeted by a male attendant and he was asking me what service I was interested in. I responded that I was looking to make a checking account. After, I gave my response a woman attendant interjected into the conversation and asked me in a rude tone if I was a citizen. I immediately responded excuse me and she then back tracked and tried to explain herself. I immediately decided to take my business elsewhere. I have never been so blatantly profiled. As I do also understand that legal status is a question asked while filling out the process but it was an obvious attempt at profiling as she was not involved in the conversation and quickly realized her mistake.
Jan 21st, 2024

I have never had an easy experience at this chase. I have had my accounts messed up and processed wrong, and even had to reopen accounts cuz they were messed up so badly by a professional who didnt know what he was doing.
Apr 10th, 2023

Sep 6th, 2022

Went in to set up an autopay that I couldnt do on the app, the only banker there walked me though setting it up on the app (which again didnt work) then told me to call customer service. He didnt hear me at all, just wasted my time then rushed me out the door. Totally useless.
Aug 7th, 2022