Thrifty

Cheap and reliable.
Oct 24th, 2023

Ill keep this short. I reserved a mid size car; I dont know why I bothered though because when I arrive all they have is a compact Chevy Trax SUV. No offer to upgrade to the next size up because they couldnt honor their reservation, nopeChevy Trax. Now Im on the the highway in heavy Boston traffic and its pouring out. Put the wipers on and one of them comes off the car. Someone put the wrong blades on. I stop, buy new blades, and put them on in the pouring rain and continue to try to keep an appointment I flew across the country for. 15 minutes laterthe car overheats. Again I stop in the pouring rain and add water and then later when I find an auto store again to add coolant. The reservoir was completely empty. A call to roadside assistance was so frustrating that I ended the conversation after 20 minutes on the phone with someone who speaks English as a second language when he only got us up to the point in his flow chart where he asked is there an ice scrapper in the car? When I returned the car I explained that I spent $76 to maintain it for them and I was told there wasnt anything that could be done to reimburse me for my expenses or even an apology, simply contact the company via phone or email. As anyone can guess weeks of multiple emails, multiple phone calls generated several case numbers and offers for future vouchers that could only be used in person and expired in 12 months. Finally Thrifty (Hertz) agreed to refund $100 to my credit card, which I still do not find acceptable, but I feel there is little else I can do short of leaving this review and never renting from them again.
Jun 24th, 2023