Heritage at Stone Ridge Apartments

There were ants and spiders noted on walls during our tour. Also Hillary Buck was very rude as soon as we stepped in, and they are charging pet security deposit.
Mar 28th, 2024

Donna was very helpful and caring. I was very unhappy with a situation and was debating on leaving. When I went to the office to talk to her, she had gone over everything and helped me with my situation. Thanks to her I decided to stay and I am very happy. She is a asset to this company and I'm glad I got to work with her.
Mar 15th, 2024

The infamous building three!! Stay out of here!! If you are anywhere close to unit #73 on building three, you life will be ruined!! Constant screaming and wall banging!! I mean everyday, multiple times everyday, morning noon afternoon night doesnt matter!! And it seems the management doesnt carry about the living standards of their residents!! Take some responsibility and make them stop harassing other neighbors!! Im pretty sure everyone in building three feel the same!!
Feb 7th, 2024

Update: reduce from 5 to 2 and now to 1 star. Mail room lock has not been working properly for weeks. Maintenance said "they're working on it" but nothing has happened since. Residents packed at the mail room trying to open the door to get their package but they simply can't because the door refuses to open. Come on. This is the most basic service an apartments can provide. And hey, look at the colorful dog trash bin. They do not get cleaned till it explodes. Maintenance definitely hate their job. He works in a way that you can feel the f word would come out of his mouth every minute. Used to be good. Not any more. Management and maintenance deteriorated so badly since 2023. Kids scream in the yard every day. Nightmare for work-from-home folks. Management is basically non-existent (no phone pick up, does not respond to email). I wonder what happened to the previous team. Bring them back. PS: I found the standardized response below hilarious. It tells me to contact the management team, but the reason I'm writing a review here is because the management does not respond my emails/phone at all.
Jan 12th, 2024

Management rarely provides enough notice when repairs, maintenance, or construction are going to affect your unit. For example, several months ago I woke up with no water only to find that repairs were being made to a hot water heater that was supposed to have been fixed the day before. I wasnt going to have any water until late that afternoon and was unable to shower, brush, my teeth, or use the water for any reason. Recently, they fixed the lock to the outside entry, and now my key doesnt work. When I got home tonight and couldnt get in, I called the after hours service. The maintenance person who answered was far away and said it would be a while before he could get there. I didnt lose my key. They updated the outside lock and didnt provide a new key. When I complained about having to wait, the maintenance person told me he didnt need the attitude.I ended up being able to walk all the way around the back to get in carrying a ton of bags and packages. At least that option was available or else I wouldve had to stand outside and freeze or load all my packages back into the car and idle until someone got there. The front office is closed until Tuesday, so I wont be able to get a key to use the front door until at least then. Our hot water heater and heating unit broke on the same day recently and we had to get a hotel room. The after hours answering service would not give us any information about the status of the repair, Even to keep us from staying an extra night in a hotel that the complex had no intention of paying. When we moved here, the management was great. But theres a new group in charge and its gone downhill since they took over. Cant wait until my lease is up. Would not recommend his complex.
Dec 20th, 2023