tru6 restoration & design

What started off with so much promise has turned into a nightmare. Im not sure what else to do at this point besides write this review as a warning to others. Ill start with the positives because its short: Shaun is a pleasant guy to talk to (when you can get a hold of him) That is until recently, when he replied to a check-in text with If you text me again Im throwing it out the window. Where do I even begin with the real negatives? I dropped off an aluminum grille, along with a few other parts to be restored, back in October of 2021. Yes, 2021. Over two YEARS ago. The light at the end of the tunnel is gone, and I must be a fool for continuing to believe Shaun will ever get these parts done. I email, text, and/or call regularly. Ive been nothing but reasonable and respectful. Rarely will Shaun respond, and when he does, its yet another excuse or reason for the countless delays. Shaun is the least dependable person Ive ever dealt with. I cant count how many times Ive heard a version of your grille will be done next week. All empty words unfortunately. Im not sure what I did to deserve such poor treatment. I understand quality work takes time, but what I cannot accept are the endless false promises if not straight up radio silence. When I dropped the parts off, Shaun quoted a 4-5 month turn around. That was 26 months ago. Im sure Shauns work is second to none, but what good is it if it never actually gets done? This extreme delay has prevented me from finishing this particular build, which has had a negative domino effect on several other things I have going on. On top of that, Ive spent far too much time trying to communicate with Shaun to no avail. I wish Shaun had simply told me that he didnt want / had no time for my business back when I first reached out. I resisted writing this review for a long time, continuing to give Shaun the benefit of the doubt. My intention is not to bash anybody. His uncalled for and unprofessional most recent text message was the last straw. If he feels that I am bugging him, I make no apology. Every time in the past he has given me a finish date, Ive patiently waited and only touched base again at that time. I told Shaun I would be writing about my experience, so this should come as no surprise to him. I really did not want to do this. Shaun, if you see this review, just get the grille done. If you can make that happen, Ill consider deleting this review. If you cant, then Im just sorry weve wasted each others time for over two years. What a disappointment.
Dec 14th, 2023

Very pleased with the professionalism and service I got from Tru6. Shaun, the owner is a stand-up guy and went above and beyond in helping me with my needs. Great businesses like this are becoming rare these days, so many thanks to Tru6 for being exceptional!!
Aug 23rd, 2023

Came back on better than expected. Shaun communicates what you need to know and provides a superior polish and anodizing 2nd to none.
Dec 15th, 2021