Airco Home Comfort Services, LLC

I had central air heat pump and tankless water heater installed in my home by Airco through the Mass Save program. The finished product looks and functions great. The Airco engineers and management were great to work with and helpful. The owner (Joe) helped me with filing rebate forms with the Mass Save program which was very helpful.
Jan 31st, 2024

Refused to close permits in a timely manner. Would not recommend at this point. After being pleased with the service and communication during the sales process, and work performed, we were surprised when we could not get someone to reliably reply to our texts or calls for repairs. It took months of calls and texts for a nice crew to come and address the issues. This delay and refusal to answer calls or texts was also true when we needed to close two of their outstanding permits to sell our home. More than a year and a half after the system was installed, which detailed the need to close all permits, they are still open. We have less than a month and this is jeopardizing the sale. At this time, I would not recommend. Im hoping theyll come through and Ill update if thats true.
Feb 17th, 2024

They installed a beautiful (and quiet) Fujitsu heat pump which they had recommended to replace the aging gas-fired HVAC system in our tenants' third floor apartment. Although we had to wait six months in their queue while they held our deposit, the actual installation took but two or three days which was done with a minimum of fuss to our tenants. The good news is that they are perfectly happy with the new system, and their gas bill has gone way down. The bad news is their electric bill has gone up, so it's basically a wash. A couple of words of advice: make sure that the installer calibrates the new thermostat to fit your system and checks it because it wasn't working correctly until he came back to set it up right, which they did promptly, and which is something the average homeowner couldn't do. Also, getting the rebates is turning into a bit of a nightmare. Our salesperson told us when we signed the contract that we needed to have a MassSave energy audit done, but we forgot about it, and he never checked in with us during the waiting period or before they started the job, which we wish he had done, and included wording about it in the contract. Now we are haviing it done after the fact and don't know if we have forfeited the rebate or not. And the federal rebate, though funded, has to be administered by the state which has not set anything up yet, and who knows when they will?
Jan 22nd, 2024

With the climate crisis it is time to start putting our money to good use. We replaced our oil burning furnace with a geothermal sourced heat pump system with Airco. They guided us through the project so that we had no false expectations and were ready for each phase of work as it came. They were always on time (this took some months) and inside budget. Now we have more floor space (no more cast iron radiators!), a cleaner house, and both heating and cooling are now super cheap for us. Through it all the Airco team was always kind and efficient. Please call them NOW for your conversion, you wont be disappointed. We now wont be burning hundreds of gallons of dirty fuel EVERY YEAR. Do your part to get off fossil fuels and call Airco; they know what they are doing.
Dec 30th, 2023

AirCo was absolutely great to work with! Quoted as a two day project, they arrived on time and stayed within budget for the install. Included removal of all old hardware and kept the work space looking clean after they left. Excited to work with them again in the future!
Oct 18th, 2023