Remodelers Outlet

Feb 10th, 2024

Feb 9th, 2024

I would like to thank Peter of Remodelers Outlet for handling a situation recently where a cabinet was broken, no fault of theirs, and needed quick replacement. He was quick, thorough, responsive and came through in the clutch to meet a very important deadline we had. When everything goes right it's easy for a company to receive a five-star review. But the best companies still get the five-star review even when something goes wrong. As a small business owner I can say Remodeler's Outlet gave me the kind of service that I tried to give all of my clients as well. Well done - I will keep referring people to you as I have done over the years. Five stars earned * * * * * Cliff - Countertops Express
Nov 25th, 2023

We ordered a door online after calling to confirm it was available and undamaged. The person we spoke with assured me they had the door available and in good condition and that it was best to order it online. I asked if they would hold it for one-two weeks for us to come pick up and they said yes. Two days later, I received a phone call to ask if we had picked up the door we purchased -- we had not. They could not find the door anywhere in the store. We believe they sold the door out from under us, despite us having purchased it online. They were not apologetic, and offered nothing to make up for the experience. They did refund our money, but we will not be shopping here again.
Nov 21st, 2023

The most unprofessional group of people ive ever had to deal with. gave my husband and I nothing but negativity and the runaround from the get go. and none of the staff seem to communicate with each other as we were given three different answers to one simple question by three different people. ordered cabinets and was given a delivery date once they came in, only to be told we werent on the delivery list for the day THEY GAVE US. another thing - how do you not know where your delivery driver is going? how can you not give an estimated time of delivery? had to wait around all day for my order to not get delivered due to a mistake they made. they need to get organized and professional. do not go here if you can help it.
Jul 9th, 2023