Robinsons Hardware & Rental

HL Will _{on Google}

Mar 23rd, 2024

Not a great experience with my recent lawnmower tune up at the Framingham location. Had it here for 4 days and they did not complete the tune up yet called and rushed me to pick it back up saying it was taking up space yet when I bought it home, clearly they had not finished. Called to complain and they did not seem to care much, and couldnt be bothered to make it right. Service manager is gruff, not easy to work with and doesnt seem to value the customer. Sad
I try to support local and have gone to Robinson for years, but after this experience, time to go elsewhere. Robinsons Framingham just lost another loyal customer. All I can say is Buyer Beware!!!

Jim K _{on Google}

Mar 6th, 2024

Haven't come in a few years as didn't seem to have full shelves but I mist say they do now and have everything I need.. They also have cashiers as home depot and lowes no longer have.. I will now come here all thr time..

dave murray _{on Google}

Jan 29th, 2024

Colossal waste of time and energy to visit an dying store with surly staff in a sad strip mall.
I hoped to rent a commercial-sized dehumidifier to dry my basement. Another rental place suggested Robinsons so I called.
The person who answered the phone told me they had one available. I replied I was on my way.
The parking lot was nearly empty. As I approached the front door, I noticed a sign saying Please Push door. Odd, but whatever. So much for handicapped accessibility.
I walked past plenty of clean, well-stocked shelves and thought, this place is huge.
I made my way to the rental counter in the back where I encountered a guy fixing a machine. I inquired about renting a dehumidifier and was told it was out.
Then his interrogation began.
Did you call?
Yes.
Did you call this store or my store in Hudson?
This one. Id only called 30 minutes before. I dont have a photographic memory but I certainly remembered which location I called.
What number did you call?
508-881-
Who did you speak to?
I dont know. The person didnt offer their name.
Well youd better find outWe only have one and its out.
Really? I understand mistakes happen. I spent enough time in customer service roles myself to realize that the customer is not always right, but to repeatedly insinuate that a customer is somehow to blame for his staffs laziness or negligence is rude, condescending, and unacceptable.
The guy seemed like a typical boomer who was too insecure to admit that he or his staff had made a mistake, let alone apologize to a potential customer.
Normally Id ask when theyd expect their equipment to be returned, but Id had enough of their attitude.
On my way out, their exit door had a sign saying, Push, so I asked the sullen young man standing behind the register if they were, too cheap to fix their automatic doors?
Theyre $20,000 a piece to fix.
Hard to believe this place has been in business since 1874, especially with their rotten attitude.

Christopher Medina _{on Google}

Jan 4th, 2024

Very rude

Sam LeHardy _{on Google}

Jan 6th, 2024

I get my mowers and snow blower serviced at Robinson's in Framingham. They've always done great work and return the equipment quickly. They also clean it! I have them pick-up and drop-off which is huge since I don't have a truck. It costs a little extra but is worth it.
They even once picked up my girlfriend's grandparent's snow blower even though they are technically out of range. Now that's wanting to help!
The service department is knowledgeable and friendly. I bought my Honda mower here, and will continue to support them any way I can.
I have also rented a portable generator from the Hudson store when they didn't have it at Framingham, and they are just as awesome there!
I love supporting this small business because they are so focused on helping me. That's hard to find at big box stores.