Congress Insurance Agency, Inc.

Lori is the best
Sep 20th, 2021

I had insurance with Congress for two years, and when I realized I was paying way too much for my super basic policy which covered very little I called them to let them know I wanted to switch to a different insurance. The lady who talked to me was very rude and disrespectful (maybe because I'm a foreigner), didn't really answer my question, yelled at me and hung up on me. It was frustrating and outrageous, and completely unacceptable. They lost a loyal customer right away. I do not recommend them, too expensive for what they offer and clearly unprofessional. I'm very disappointed.
May 20th, 2021

After submitting the below review I proceeded to read the other reviews (I have Covid and I am bored lying down sick so dont judge lol) Anyways I came back to edit my review to include the following words about a review directly below mine from a Maria So and So. It states it was written 2 years ago which means they lady shess referring to that hung up on her after yelling at her because shes a foreigner would be only 1 individual. Basically this what is considered FAKE NEWS. Mrs. Kadra-Walker couldnt hang up the phone on anyone let alone yell at another human being. Foreigner? She loves Foreigner, Jukebox Hero, The Eagles, Eddie Money, Van Halen and Van Hagar and shes 1 generation removed from coming off the boat herself.. Foreigner Jheesh Phony, Fake, Maria Karen so and so looking for a free ice cream. Absolutely a joy to have someone still care for te customer with respect, knowledge, patience and apparently not only the owner Laurie is the only staff and still answers the phones. Who answers the business line anymore? Geico? Flooz Flo? Shaquille?
Jan 7th, 2023

Been a satisfied customer for decades. Laurie Kadra Walker has been available to answer my questions and help me through any issues the entire way. Customer service and response is as good as it gets. Thank you for the wonderful and personalized service!
Apr 22nd, 2021

I have been a customer for years and would recommend Congress to everyone, they are always so helpful and responsive.
May 27th, 2020