Astound Broadband Powered by RCN

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Chamber Rating

Verified Member
3.0 - (32 reviews)
13
1
1
6
11
Read Our 32 Reviews

Chamber Rating

Verified Member
3.0 - (32 reviews)
13
1
1
6
11
  • Gb O

    Canceled my account because the prices are insanely high. They charged me for another month even after canceling because that's their "policy". Horrible company.
    Apr 10th, 2024

  • Jessica Bryant

    Dont trust Astound's claims about being able to use your own modem. I tried to help my mom switch off their rented modem and they told me it was technically not possible due to the particulars of her plan. So she is stuck paying that ridiculous modem rental fee. It also took over 30 minutes on hold before I could get someone on from customer support on the phone.
    Mar 20th, 2024

  • ROBERT DEMOSS

    Fast and professional.
    Feb 28th, 2024

  • Nick Fard

    Astound increased my rate by over 50% over two years. They claim the speed in 600MB while it is below 200MB. I experienced few disconnections, they charged me for technical support.
    Feb 6th, 2024

  • Andrew Kelly

    Criminals and liars
    Nov 18th, 2023

Read Our 32 Reviews

About
Astound Broadband Powered by RCN

Astound Broadband powered by RCN connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.

Contact Info

Images

Questions & Answers

Q What is the phone number for Astound Broadband Powered by RCN?

A The phone number for Astound Broadband Powered by RCN is: (800) 746-4726.


Q Where is Astound Broadband Powered by RCN located?

A Astound Broadband Powered by RCN is located at 518 Union Avenue, Framingham, Massachusetts 01702


Q What is the internet address for Astound Broadband Powered by RCN?

A The website (URL) for Astound Broadband Powered by RCN is: https://www.astound.com/locations/framingham/


Q How big is Astound Broadband Powered by RCN?

A Astound Broadband Powered by RCN employs approximately 20+ people.


Q What days are Astound Broadband Powered by RCN open?

A Astound Broadband Powered by RCN is open:
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed


Q How is Astound Broadband Powered by RCN rated?

A Astound Broadband Powered by RCN has a 3.0 Star Rating from 32 reviewers.

Hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Ratings and Reviews
Astound Broadband Powered by RCN

Overall Rating

Overall Rating
( 32 Reviews )
13
1
1
6
11
Write a Review

Gb O on Google

image Canceled my account because the prices are insanely high. They charged me for another month even after canceling because that's their "policy". Horrible company.


Jessica Bryant on Google

image Dont trust Astound's claims about being able to use your own modem. I tried to help my mom switch off their rented modem and they told me it was technically not possible due to the particulars of her plan. So she is stuck paying that ridiculous modem rental fee. It also took over 30 minutes on hold before I could get someone on from customer support on the phone.

Business Response on Google Mar 25th, 2024
Hello, Jessica! Thank you for sharing your recent experience with Astound Broadband. In most areas customers are able to use their own modems instead of renting ours, as long as their modem meets requirements for their allotted internet speed. Additionally, its important to use that our customers receive stellar customer care. I'd be glad to review your account and the modem in question. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie

ROBERT DEMOSS on Google

image Fast and professional.

Business Response on Google Mar 9th, 2024
Hi, Robert! Thank you for sharing your recent experience with Astound Broadband, and for rating us with five stars! It's wonderful to hear that our team has provided an excellent experience for you. Thank you for being a part of our service family! -Jackie

Nick Fard on Google

image Astound increased my rate by over 50% over two years. They claim the speed in 600MB while it is below 200MB. I experienced few disconnections, they charged me for technical support.

Business Response on Google Jan 14th, 2024
Hello, Nick. Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced, fast and stable service. Let's review your account together! Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -Jackie

Andrew Kelly on Google

image Criminals and liars

Business Response on Google Nov 17th, 2023
Hi, Andrew. Thank you for reviewing your recent experience with Astound Broadband. I'm disappointed to see that you aren't happy with your service. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at [email protected] with "Attn Jackie" in the subject so I can better assist you. Thank you for being a part of the Astound service family! -Jackie

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Overall Rating

Overall Rating
( 32 Reviews )
13
1
1
6
11

Write a Review

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