Universal Roofing Inc

Universal roofing replaced my duplex roof a 10 months ago. They spent 2-3 days as the project was big and cost around 35,000$. Leo, the owner, was very nice at the beginning. At that time, I owned 1 half of the duplex and builder owned the other half. The builder hired Leo and I approved it. I spoke to him and he seemed very nice and professional and promised a 10-year warranty on any issues in the roof. Unfortunately, like many other contractors, when something goes wrong, even if small, their nice attitude changes quickly. When the finished the roof, my gutters were in a very bad shape from resting the ladders on them while the roofing crew went up and down. I took some pictures and sent them to Leo and he immediately got very defensive and told me they were always like that. He said he had pictures to prove that and I said I also had pictures and sent to him. He did not produce any pictures. Then, he came back saying that the builder did not ask him to replace any gutters. He stopped picking up my calls, so I had to go through the builder. The builder asked Leo to fix the gutters so he sent his gutter guy and told me he will only replace 2 gutters. I explained that all the damaged gutters were their fault, but he refused to fix them. When his gutters guy finished replacing the 2 gutters, Leo offered to fix the rest for a charge, which I had to accept as I was out of town. When I came back, I looked at the new gutters and one of them had a missing gutter guard. I called Leo and he got very defensive again, and told me that this is not his guy's fault! I told him it was him who replaced the gutter but he declined to help and stopped picking up my calls. I had to pay a gutter company to come place a gutter guard on the missing gutter. After some windy days here, I saw some shingle pieces around the house (look at the picture). I call Leo to check if this normal, and of course he does not pick up my calls. I had to call another company and pay them to inspect the roof. I would highly recommend you avoid this place at all costs. Once you have a problem, you will not get help and will have to hire other people and pay them to fix any issues. If Leo decides to be a good and professional person and call me back to make things right, I will take down the review. If not, I will keep it and peruse further resolution. House issues is a very stressful thing, especially with work, family, kids, etc. and the last thing you need is this headache.
Mar 20th, 2024

Shortly after contacting Universal Roofing, Leo was out at my home evaluating a roof leak. He immediately had someone over who did an amazing, professional, beautiful job on our roof and even after all the heavy rainstorms weve had recently, the affected area has been very dry! Great job! Definitely recommend and will use again for all our roofing needs!
Jan 4th, 2024

Really great experience with them...they were very responsive, calling within hours of my message and got out here and fixed it two days after. Would definitely use again! Service: Roof damage repair
Dec 24th, 2023

Universal roofing has done a fantastic job. Leo was responsive and his team did an amazing job. We had roof repair and new gutters installed. Pricing was competitive. Craftsmanship and quality is top notch. Could not be any happier. Have happily recommended Universal Roofing to several friends. Great job!
Dec 21st, 2023

I usually don't give out reviews. But Leo and his roofing company is exceptional, he really earned my trust. It is 5 star from my standards . he is reliable, communicative; top quility Job performance and high work ethic...his crew works very hard from beginning to the end. Most of all, Leo is constantly communicate With the team and guild the team whenever they needed...I am very happy and impressed Highly recommend to everyone. You won't be regretted.
Dec 17th, 2023