Planned Parenthood - Metro West Health Center

Made a last minute appointment that I very urgently needed and they turned me away because I was just over 15 minutes late. Great to know they have my back
Mar 21st, 2024

Had no issues whatsoever! This was my second appointment with this location. The staff was all amazing, I was in and out in 20 minutes and the dr was extremely sweet the entire appointment.
Dec 29th, 2023

Young girls who dont know what they are doing run the front desk and the phones. I was on my way to an appointment and this was the first time Ive been here , I accidentally went the wrong way on 495 so it added 10 minutes to my trip, I called to let them know I would be late and the girl I spoke to on the phone told me word for word your all set Ill let the front desk know and I confirmed with her that I will still be okay to come to my appointment if Im 10-15 minutes late and she told me YES. I show up and of course the girl on the phone didnt tell the girl at the front desk that I was going to be late so she had already marked my appointment as missed. The girl at the front desk was rolling her eyes at me and very young and rude. Seemed like she didnt know what she was doing. What can I expect? This IS planned parenthood we are talking about. Thanks for absolutely nothing when I have a pretty serious issue going on, looks like Im going to the hospital now.
Nov 28th, 2023

Went for simple screening. Staff was nice enough but not competent to draw my bloodwork, which I have never had an issue with. Ended up getting paperwork to have my testing done elsewhere. Would not return to this location.
Nov 6th, 2023

Very disappointed with the services I received at this location. It took weeks to get an appointment, so that by the time I was seen, the original testing I had made the appointment to get was already completed elsewhere. Instead I got a regular check up and BC prescription. I was still billed over $400, the invoice of which included the testing that I DID NOT RECEIVE from planned parenthood. I followed up with them at least 3 times to get the bill corrected and they wouldnt budge. Finally after being threatened with collections I am giving up, but I will never use planned parenthood again and I am so disgusted with their predatory billing.
Sep 10th, 2023