Chamber of Commerce

      Stephens Automotive Transport

      ( 129 Reviews )

      Stephens Automotive Transport
      We are here for your towing needs 24/7! Call now!
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      Hours

      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      2.9 - (129 reviews)
      56
      7
      1
      3
      62
      Read Our 129 Reviews

      Chamber Rating

      2.9 - (129 reviews)
      56
      7
      1
      3
      62
      › ‹
      • Jackie Needham

        Horrible experience with this company. I would not recommend them to anyone. They are rude and unprofessional. Real crooks in the towing business. Don't ever go here!!
        Mar 22nd, 2024

      • Rodrigo Viana

        I called them to remove a boot from my car. This company looks like a bunch of barberians. Very rude person on the phone and personally. Just because they have a city contract and there is nothing we cant do. Dont know how to handle people at all.
        Mar 20th, 2024

      • Tim Robertson

        I worked for towing companies before but these guys are thieves I wish people could see this receipt it's atrocious it's almost 800 for a police tow and 10 days of storage and then they wouldn't even let a drivable vehicle they made us call a tow truck it was registered and insured and drivable it may have been a little banged up but the only real issue was it had a broken headlight
        Mar 18th, 2024

      • S T

        You might as well be dealing with thugs. When I showed up they didn't like my attitude... Because they expect people to be really really happy about having their car towed when they were having car problems and they were trying to go and find some help, only to have sheep fold park and the Medford police barracks tow your car before you can even get help with your check engine light! People like this who work to just charge huge amounts of money to people who are having trouble and actually need help, in my opinion are the lowest forms.. I don't know how they sleep at night.Boston has never cared about people it only cares about making money. I am a small female traveling alone often and I feel the most unsafe when I visit Boston Massachusetts because of this. The police don't care the towing people don't care they just want their money! Your life and safety do not matter. I hope the state of Massachusetts Medford police barracks and Stevens automotive enjoys spending The only grocery money that I had to use to get my car out!
        Mar 22nd, 2024

      • eliana

        Rude employees!! I tried to grab some things from my car (which is under my grandpas name). Mind you, Im a young girl. I didnt know I wasnt allowed to grab my things. Instead of nicely explaining to me that my grandpa needs to be there for me to take my belongings back, these 3 men yell and swear at me telling me to get out of there. I was so scared! The situation was handled horribly!! Im very disappointed with my experience.
        Mar 17th, 2024

      Read Our 129 Reviews

      About
      Stephens Automotive Transport

      Stephens Automotive Transport is a 1st-class towing company, where exceptional customer service is our top priority. We pride ourselves on our reliability and quick response times. We are not your typical tow company; our drivers are knowledgeable, courteous, presentable and friendly.We are an owner-operated full-service towing company that has been located in Medford, MA for the past 18 years. We provide quality service when you need it; from being broken down on the side of the road to accident recovery, or moving large and small equipment to removing unauthorized vehicles from lots. We do it all and tow all types of vehicles. If you need something moved/transported, we can do it!All of our equipment is late model editions and clean. Our dispatch employees answer our phones 24/7 and are ready to send help and answer any questions. If you want an industry leader, we are your towing company.

      Contact Info

      •   781-396-8697
      •   (781) 396-8097

      Products

      • 24 hour towing
      • Roadside assistance
      • Accident recovery
      • Light Duty Towing
      • Medium Duty Towing
      • Heavy Duty Towing
      • Flatbed Towing
      • Box Truck Towing
      • School Bus Towing
      • Classic Car Towing
      • Dually Towing
      • Exotic Towing
      • Winching
      • Wrecker Towing
      • Luxury Car Towing
      • Equipment Transportation
      • Long Distance Towing
      • Auto Transport
      • Motorcycle Towing
      • Commercial Vehicle Towing
      • Rotator Service
      • Off Road Recovery
      • Boat Transportation
      • Fleet Towing
      • Junk Car Removal
      • Accident Recovery
      • Accident Cleanup
      • Illegally Parked Vehicles
      • Minor Roadside Repairs
      • Private Property Impound
      • tow company
      • tow truck
      • towing

      Services

      • 24 Hour Towing
      • Roadside Assistance
      • Accident Recovery
      • Light Duty Towing
      • Medium Duty Towing
      • Heavy Duty Towing
      • Flatbed Towing
      • Box Truck Towing
      • School Bus Towing
      • Classic Car Towing
      • Dually Towing
      • Exotic Towing
      • Winching
      • Wrecker Towing
      • Luxury Car Towing
      • Equipment Transportation
      • Long Distance Towing
      • Auto Transport
      • Motorcycle Towing
      • Commercial Vehicle Towing
      • Rotator Service
      • Off Road Recovery
      • Boat Transportation
      • Fleet Towing
      • Junk Car Removal
      • Accident Cleanup
      • Illegally Parked Vehicles
      • Minor Roadside Repairs
      • Private Property Impound
      • tow company
      • tow truck
      • towing

      Languages

      • English
      • Espanol

      Specialities

      • 24 hour towing
      • Roadside assistance
      • Accident recovery
      • Light Duty Towing
      • Medium Duty Towing
      • Heavy Duty Towing

      Vidoes

      Payment Methods

      • AMERICANEXPRESS
      • CASH
      • DISCOVER
      • MASTERCARD
      • VISA

      Questions & Answers

      Q What is the phone number for Stephens Automotive Transport?

      A The phone number for Stephens Automotive Transport is: 781-396-8697.

      Q Where is Stephens Automotive Transport located?

      A Stephens Automotive Transport is located at 60 Union St, Medford, Massachusetts 02155

      Q What is the internet address for Stephens Automotive Transport?

      A The website (URL) for Stephens Automotive Transport is: https://stephensautomotivetransport.com/?utm_source=omg-gbp&utm_medium=webclick

      Q How big is Stephens Automotive Transport?

      A Stephens Automotive Transport employs approximately 2-5 people.

      Q Is there a key contact at Stephens Automotive Transport?

      A You can contact Derek Stephens at 781-396-8697.

      Q What days are Stephens Automotive Transport open?

      A Stephens Automotive Transport is open:
      Saturday: 24 Hours
      Sunday: 24 Hours
      Monday: 24 Hours
      Tuesday: 24 Hours
      Wednesday: 24 Hours
      Thursday: 24 Hours
      Friday: 24 Hours

      Q How is Stephens Automotive Transport rated?

      A Stephens Automotive Transport has a 2.9 Star Rating from 129 reviewers.

      Key Contacts

      image
      Derek Stephens
      Owner

      Hours

      Saturday:
      24 Hours
      Sunday:
      24 Hours
      Monday:
      24 Hours
      Tuesday:
      24 Hours
      Wednesday:
      24 Hours
      Thursday:
      24 Hours
      Friday:
      24 Hours

      Ratings and Reviews
      Stephens Automotive Transport

      Overall Rating

      Overall Rating
      ( 129 Reviews )
      56
      7
      1
      3
      62
      Write a Review

      Jackie Needham on Google

      image Horrible experience with this company. I would not recommend them to anyone. They are rude and unprofessional. Real crooks in the towing business. Don't ever go here!!

      Business Response on Google Mar 31st, 2024
      We appreciate your feedback. It's important for us to clarify that our procedures are regulated by the State of Massachusetts, ensuring fairness and transparency. We recognize that towing situations can be stressful and may lead to heightened emotions. Our team is trained to manage these interactions with professionalism, striving to communicate effectively even under challenging circumstances. We are here to provide a necessary service within the guidelines set forth by state regulations. For further discussion or clarification on the process, we welcome direct communication to better address any concerns.

      Rodrigo Viana on Google

      image I called them to remove a boot from my car. This company looks like a bunch of barberians. Very rude person on the phone and personally.
      Just because they have a city contract and there is nothing we cant do.
      Dont know how to handle people at all.

      Business Response on Google Mar 29th, 2024
      Thank you for bringing your concerns to our attention, Rodrigo. We aim to conduct all interactions with professionalism and respect, understanding the stress that comes with vehicle booting and towing situations. Our team operates within the parameters set by city contracts, adhering to the regulations and standards that govern our services. We are here to provide a necessary service within the guidelines set forth by state regulations. For further discussion or clarification on the process, we welcome direct communication with the MA State Police to better address any concerns.

      Tim Robertson on Google

      image I worked for towing companies before but these guys are thieves I wish people could see this receipt it's atrocious it's almost 800 for a police tow and 10 days of storage and then they wouldn't even let a drivable vehicle they made us call a tow truck it was registered and insured and drivable it may have been a little banged up but the only real issue was it had a broken headlight

      Business Response on Google Mar 22nd, 2024
      Thank you for taking the time to share your feedback. Tim. We understand your frustration and would like to address the concerns you’ve raised regarding the cost associated with the police tow and storage fees, as well as the process for retrieving your vehicle. First and foremost, please know that the tow was conducted under the direction of the police due to a motor vehicle accident (MVA). Our policies, aligned with regulations and safety concerns, require that any vehicle towed into our yard due to an MVA must also be towed out. This is to mitigate liability and ensure safety, as vehicles involved in accidents can have underlying issues not immediately apparent. If the police had deemed the vehicle safe to drive at the scene, it wouldn’t have been towed to our yard. Regarding the storage fees, we want to highlight that the duration the vehicle remains in our yard significantly impacts the total cost. The vehicle in question was stored for 11 days, which constituted the majority of the charges incurred. These rates are regulated and applied consistently to all vehicles stored in our yard. We encourage vehicle owners to retrieve their vehicles as promptly as possible to avoid accruing high storage fees. We understand that the situation is far from ideal, and our team is always willing to discuss any concerns or questions our customers may have about the process, the fees, or how we can assist further. It's our priority to provide transparent, fair service while adhering to regulations that keep everyone safe.

      S T on Google

      image You might as well be dealing with thugs. When I showed up they didn't like my attitude... Because they expect people to be really really happy about having their car towed when they were having car problems and they were trying to go and find some help, only to have sheep fold park and the Medford police barracks tow your car before you can even get help with your check engine light! People like this who work to just charge huge amounts of money to people who are having trouble and actually need help, in my opinion are the lowest forms.. I don't know how they sleep at night.Boston has never cared about people it only cares about making money. I am a small female traveling alone often and I feel the most unsafe when I visit Boston Massachusetts because of this. The police don't care the towing people don't care they just want their money! Your life and safety do not matter. I hope the state of Massachusetts Medford police barracks and Stevens automotive enjoys spending The only grocery money that I had to use to get my car out!

      Business Response on Google Mar 30th, 2024
      Thank you for sharing your feedback. It’s important to us that we clarify the situation regarding vehicle towing and retrieval. Our role is to provide a service as directed by the Massachusetts State Police, which includes towing vehicles from restricted zones to ensure safety and compliance with local regulations. The fees and processes associated with these services are regulated by the State of Massachusetts and are standard for everyone. We understand that vehicle issues and towing can create stressful situations, and it's regrettable that circumstances led to a challenging experience. Our team strives to handle all interactions professionally, aiming for clear communication even when emotions run high. For specific concerns regarding the towing decision, we encourage direct communication with the Massachusetts State Police, as they have the authority in these matters. Our focus remains on providing necessary services efficiently and professionally, under the guidelines set by the state. We're committed to serving our community within these parameters.

      eliana on Google

      image Rude employees!! I tried to grab some things from my car (which is under my grandpas name). Mind you, Im a young girl. I didnt know I wasnt allowed to grab my things. Instead of nicely explaining to me that my grandpa needs to be there for me to take my belongings back, these 3 men yell and swear at me telling me to get out of there. I was so scared! The situation was handled horribly!! Im very disappointed with my experience.

      Business Response on Google Mar 24th, 2024
      Thank you for bringing your experience to our attention. At our company, we prioritize clear communication and respectful interaction with all our customers. We adhere to a strict policy that vehicles are released only to their registered owners, which extends to accessing the vehicle for any belongings. This policy is in place to protect the owner’s property and ensure security for all parties involved. We understand there may have been a misunderstanding regarding our procedures. For clarity, our team is trained to explain these policies thoroughly to all customers. We can assure you that it is our standard practice to maintain professionalism in all interactions. Regarding the situation you described, we want to clarify that it is against our policy for any staff to engage with customers in a manner that is not respectful. Our premises are equipped with video surveillance to ensure the safety and proper conduct of both our customers and employees. This footage supports our commitment to professionalism. Should you have further concerns or require clarification on our policies, we encourage you to contact us directly. We are committed to providing a service that respects the rights and dignity of all our customers.
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      Overall Rating

      Overall Rating
      ( 129 Reviews )
      56
      7
      1
      3
      62

      Write a Review

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