Bernardi Honda in Natick Parts Store

I've had good experiences with them so far. Bought a new vehicle back in March which was an adventure given the current state of the economy and supply chain. All in all it was positive. I just completed my first maintenance visit there and I had a concern about a squeak coming from the rear of the vehicle. They acknowledged the noise and investigated to find no obvious trouble. Suspected parts are on order and will be installed when they arrive, at the suggestion of the dealership. I get that it's under warranty, but I'm glad I wasn't put through the wringer to get this addressed. The Service Advisor plainly stated that a vehicle with 6k miles shouldn't have any defect and that they would do whatever needed to be done to make it right. Nice to hear. Separate shout out to the Salesman that sold me the car who now works in Service. Great guy, remembered me and came by to chat while I waited for the oil change with my kids. Bernardi, keep these employees happy, they are exactly what you want your customers to experience.
Nov 2nd, 2022

Feb 16th, 2022