MetroWest Subaru Service Department

MetroWest Subaru in Natick, MA is where I purchased my car and the only place I have ever had for Service. Mike Koster, service supervisor, is extremely knowable in his managing role as well as knowing details of the technician role and the advisors role. Everyone in any role of service is trustworthy and understands their job. MetroWest Subaru goes above and beyond so each customer is appreciated and satisfied.
Dec 14th, 2023

Always a great group of people who are super helpful and knowledgeable!
Aug 7th, 2023

Jun 15th, 2023

May 29th, 2023

Mike Buono - The Service Advisor You deserve zero stars. Im taking time to write this review. Since I interacted just with Mr Buono for getting service advice for my vehicle this review/credits should only apply to him. I was at Metro West Subaru few weeks ago for vehicle service. I was first greeted my Mr Buono who sits right at the entrance and he asked me what Im looking to do today. I mentioned various different issues/concerns with the car, please note some of these include concerns that are covered by warranty. My car is still under that 36k miles warranty. There are other things which would fall under general maintenance. which Im aware of. He brings me the quote of 800$. I took some time to look at the various things that will be covered by the service and I requested Mr Buono the price breakdown for the each service, thats fine if they dont have a breakdown of the prices or they dont provide such info customers. But here is when things changed, I see change in Mr Buonos behavior, the way he talks and his body language. I was astonished by this guys sheer arrogance wow Ive never seen such a rudest service advisor so far. This is my fifth car and l lived different states but this guys condescending behavior shocked me. The moment I asked for the breakdown of prices Mr Buonos tone of voice changes, he looks at the service quote randomly gives me the number how much it would cost me for each service and that doesnt even match up for 800$ quote he initially gave me. He looks at his computer and says we are bringing up things which would be covered under warranty and we are trying to achieve by bringing those up?? And keep saying that this transaction is not clear I want to know what does he mean by that statement. I have a simple question to Mr Buono if he buys a car with any company which offer 35k miles warranty for certain things. Would you like to take care of those issues under warranty or you will pay out of pocket?? During this conversation Mr Buonos face changes,he cant sit,he leaves back to service area which is behind him and goes to restroom. He cant answer any of the questions I asked him, he said I dont care and dont come to Metro West Subaru go else where woah!! What a rude behavior for an employee working at a company.I work at a company too where I interact with 100 customers on daily basis but not like this. I have a question for Mr Buono, he just talks to everyone else like this or just me because the way I looked? Even Subaru CEO could been better I guess. He asked not to visit Metro West service Station, Im still not over it. Just wow!! I really love Subaru cars, in fact my friend brought one upon my advice. Because of this gentleman I lost my opinion on the brand itself. Seriously whoever is managing this guy need to put him under some training.
Jun 11th, 2023