Bank of America Financial Center

Hire more tellers
Oct 17th, 2023

Can now see why BOA is really pushing their clients to do all of their business online or over the phone after my experience here. I wanted to send a wire out and the manager, Brian I think, at the front desk told me I had to make an appointment and wait 45 minutes to do so. I explained the urgency and asked him if he could help me at all since he was doing nothing while his associates were helping others. Rather than work with me or even ask what it was I needed to see if it was something maybe I could do myself through online banking, he just kept on saying the next appointment is at 1130. So I called BOA and someone there was able to walk me through how to wire the money to the right place in about 2 minutes. Why the manager couldn't take the couple of minutes to work with me to figure this out rather than push me out the door is beyond me. I miss the days when you could walk into a branch and be helped, or if they are busy, have a conversation with someone to see if maybe there's a way they can help you while you wait. Truly unprofessional and will just be doing all my business online and over the phone.
Aug 19th, 2023

Apr 21st, 2023

No one responds to calls at the B of a phone numbers for local banks. Very frustrating.
Mar 4th, 2023

I wish I could put 0 stars. If you want to be treated unprofessionally and have poor customer service, you should go to this bank. Horrible service.
Nov 12th, 2022