uBreakiFix - Phone and Computer Repair

FANTASTIC service! I called twice that morning - just to be sure ;-). My repair was done in two hours. Both Alec & Limdsay are amazing at ensuring customers walk away happy. I live almost 1 hr away -- well worth the drive. Thank you!!!
Apr 11th, 2024

Flawless experience with UBreakiFix. Asurion repair was easy to set up and my screen was replaced in less than 20 minutes.
Apr 8th, 2024

Mar 30th, 2024

Legitimate 5 star: Alec is an outstanding asset of uBreakiFix Natick. True professional, with intellect, compassion, technical know-how, and a real love of technology. He was working alone, managing all aspects of the store and doing it exceptionally well. Despite almost 3 hours combined on the phone with Asurion the night prior to, and morning of, my walk-in appointment, my claim was not in uBreakiFix's data base. Alec explained that occassionally it happens, that uBreakiFix can't proceed until the claim appears and then offered me the store phone to AGAIN call Asurion. Ultimately, 45 minutes later, that glitch got resolved and the claim appeared at the store. Alec, who had to listen to multiple of my rants and one about the SNAP/HIP vegetable deliveries my farm wouldn't be able to deliver before the end of the month if I couldn't get my phone repaired, made it a point to get my phone squared away and get me on my way. Alec is worth his weight in silicone to be able to manage the numerous business aspects and transactions he sees simultaneously while maintaining an even, pleasant demeanor and, above all of that, truly "giving a damn" about his crazy customers! Not an easy task! Whatever you are paying him, it simply isn't enough. With Sincere Gratitude, Clodhopper Farm
Mar 28th, 2024

Alec from this location absolutely saved my phone and went above and beyond for me! So grateful he was working when I came in. I had called Asurion to complete my claim for a glass repair on my iPhone and they told me to drive 40 min to Northborough, which was closed on Tuesdays I found out once I got there, so then I called again and asurion then told me over the phone that this location in Natick was open until 7pm so I had plenty of time to get there, they said, when I called at 4pm. So we made the 50 minute drive to natick and we walked in just as the store was closing. Initially we were told they were so sorry but they closed in 2 minutes, so I could leave my phone there overnight and pick it up at 11am. As with most people I use my phone for everything- navigation, work, communication- and this simply wasnt a viable option. So we walked out, and conceded that we would need to make another 2 hours round trip in the morning. Alec then came out and told us he would squeeze us in as he was waiting for another customer to pick up a phone and he had to wait for them anyway - so he might as well repair my phone while he was waiting. Not only is my phone like new, but he was super knowledgeable and accommodating and even went out of his way to explain the home protection plan for my other devices, that I had questions about. Couldnt recommend more! He needs a raise!
Mar 28th, 2024