Chamber of Commerce

      Arhaus

      ( 82 Reviews )

      Arhaus
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Saturday:
      10:00 AM - 6:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      10:00 AM - 6:00 PM
      Tuesday:
      10:00 AM - 6:00 PM
      Wednesday:
      10:00 AM - 6:00 PM
      Thursday:
      10:00 AM - 6:00 PM
      Friday:
      10:00 AM - 6:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      3.3 - (82 reviews)
      36
      10
      4
      5
      27
      Read Our 82 Reviews

      Chamber Rating

      Verified Member
      3.3 - (82 reviews)
      36
      10
      4
      5
      27
      › ‹
      • Sue S

        Dont ever buy furniture from this company. We spent over 13 K on furniture and it keeps getting pushed out. The sales at Natick Arhaus House are terrible, never answer their phone, and never follow up with any delays. We ordered in February and our furniture was to be delivered this month, and now they pushed it out to the end of May. I already am dealing with a Corporate Manager and its still not resolved. Any suggestions to get your company on track and my furniture delivered?
        Apr 7th, 2024

      • Rachael

        This review is NOT about this location. The staff here are incredibly friendly, nice, helpful and just all around amazing with customer service. They cannot, however, make up for the incredibly poor quality of this furniture and worse, the terrible service from corporate. We had our Finnley Chest for 1 year when the hinges completely failed. The doors of our $1,699 cabinet are literally hanging off and it's been like pulling teeth to get it fixed by Arhaus (again, the store locations have nothing to do with repair, I'm certain if they did, this would be fixed). We are going on 4 months to have some hinges replaced and multiple calls, outreach to get status on any of it since they don't bother to follow up. Are Arhaus pieces beautiful? Yes, but the quality is just not there for the price and neither is the service when things go wrong. Just know that once the pieces land in your home, you're on your own if anything should need repair. Never again, Arhaus.
        Mar 2nd, 2024

      • Amanda Holanda

        We placed an order and PAID for it over 8 weeks ago. When calling to request an ETA, besides being treating very poorly and the attended being rude to us, they claimed we have not paid even though we have a receipt and a bank transaction confirming the payment (over 8 weeks ago). After that, they told us our order will only arrive in January, at this point we should already have the order. They were supposed to get back to us with a position on our order but haven't, our emails are also not being responded and we still don't have a solution. We are very unhappy with the customer service.
        Dec 8th, 2023

      • Ava Wright

        Beautiful selection of unique and high-quality furniture. Helpful sales personnel and creative, luxurious ambiance. Love the artistic chandeliers!
        Nov 18th, 2023

      • Mai Khamdang

        It appears that despite sending the check, they claim not to have received it and are imposing substantial interest charges. I recommend avoiding any business dealings with them. If have 0 start I will give to them Bad Customer service
        Nov 14th, 2023

      Read Our 82 Reviews

      About
      Arhaus

      Welcome to the Arhaus furniture store in Natick, Massachusetts. With grand columns and outdoor furnishings and decor displays, Arhaus offers a memorable experience starting at the entrance. Come explore Arhaus style with hand-forged designs and reclaimed works of art from around the globe. Partnering with family-owned workshops utilizing generational crafting techniques, Arhaus is a purveyor of high-quality furnishings in unique styles. The Natick showroom is carefully curated and staged with furnishings and decor in real life settings by talented design consultants. Many Arhaus pieces use recycled natural resources like copper, glass, barnwood, and marblehonoring a commitment to sustainability.

      Contact Info

      Services

      • Furniture Stores
      • Bedroom Furniture
      • Outdoor Furniture
      • Home Furnishings
      • Bedding
      • Housewares
      • Lighting
      • Wholesale Office Furniture
      • Office Furniture
      • Shop Furniture Online

      Languages

      • English

      Payment Methods

      • We accept all major credit cards.

      Questions & Answers

      Q What is the phone number for Arhaus?

      A The phone number for Arhaus is: (508) 655-9050.

      Q Where is Arhaus located?

      A Arhaus is located at 323 Speen St, Natick, MA 01760

      Q What is the internet address for Arhaus?

      A The website (URL) for Arhaus is: https://www.arhaus.com/pages/natick-ma

      Q How big is Arhaus?

      A Arhaus employs approximately 20+ people.

      Q What days are Arhaus open?

      A Arhaus is open:
      Saturday: 10:00 AM - 6:00 PM
      Sunday: 12:00 PM - 6:00 PM
      Monday: 10:00 AM - 6:00 PM
      Tuesday: 10:00 AM - 6:00 PM
      Wednesday: 10:00 AM - 6:00 PM
      Thursday: 10:00 AM - 6:00 PM
      Friday: 10:00 AM - 6:00 PM

      Q How is Arhaus rated?

      A Arhaus has a 3.3 Star Rating from 82 reviewers.

      Hours

      Saturday:
      10:00 AM - 6:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      10:00 AM - 6:00 PM
      Tuesday:
      10:00 AM - 6:00 PM
      Wednesday:
      10:00 AM - 6:00 PM
      Thursday:
      10:00 AM - 6:00 PM
      Friday:
      10:00 AM - 6:00 PM

      Related Categories

      Ratings and Reviews
      Arhaus

      Overall Rating

      Overall Rating
      ( 82 Reviews )
      36
      10
      4
      5
      27
      Write a Review

      Sue S on Google

      image Dont ever buy furniture from this company. We spent over 13 K on furniture and it keeps getting pushed out. The sales at Natick Arhaus House are terrible, never answer their phone, and never follow up with any delays. We ordered in February and our furniture was to be delivered this month, and now they pushed it out to the end of May.
      I already am dealing with a Corporate Manager and its still not resolved. Any suggestions to get your company on track and my furniture delivered?

      Business Response on Google Apr 6th, 2024
      Hello Sue — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us in regard to communication on your order. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected] with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues or answer any questions.

      Rachael on Google

      image This review is NOT about this location. The staff here are incredibly friendly, nice, helpful and just all around amazing with customer service. They cannot, however, make up for the incredibly poor quality of this furniture and worse, the terrible service from corporate.
      We had our Finnley Chest for 1 year when the hinges completely failed. The doors of our $1,699 cabinet are literally hanging off and it's been like pulling teeth to get it fixed by Arhaus (again, the store locations have nothing to do with repair, I'm certain if they did, this would be fixed). We are going on 4 months to have some hinges replaced and multiple calls, outreach to get status on any of it since they don't bother to follow up.
      Are Arhaus pieces beautiful? Yes, but the quality is just not there for the price and neither is the service when things go wrong. Just know that once the pieces land in your home, you're on your own if anything should need repair.
      Never again, Arhaus.

      Business Response on Google Feb 15th, 2024
      Hello Rachael — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to know that standard was not met in your interaction with us when trying to resolve the issue with your Finnley Chest and receiving the pieces needed. I see you have provided the necessary contact information to our inbox [email protected] which will be communicated to a Corporate Manager. We would welcome the opportunity to resolve these issues and apologize for the frustration you have experienced.

      Amanda Holanda on Google

      image We placed an order and PAID for it over 8 weeks ago. When calling to request an ETA, besides being treating very poorly and the attended being rude to us, they claimed we have not paid even though we have a receipt and a bank transaction confirming the payment (over 8 weeks ago). After that, they told us our order will only arrive in January, at this point we should already have the order. They were supposed to get back to us with a position on our order but haven't, our emails are also not being responded and we still don't have a solution. We are very unhappy with the customer service.

      Business Response on Google Nov 28th, 2023
      Hello Amanda — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to hear of your disappointing experience in our Natick location. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected] with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.

      Ava Wright on Google

      image Beautiful selection of unique and high-quality furniture. Helpful sales personnel and creative, luxurious ambiance. Love the artistic chandeliers!

      Business Response on Google Dec 8th, 2023
      Hi, Ava Wright. Thank you for taking the time to share your experience with us. We appreciate you visiting our Arhaus showroom and hope to see you again!

      Mai Khamdang on Google

      image It appears that despite sending the check, they claim not to have received it and are imposing substantial interest charges. I recommend avoiding any business dealings with them. If have 0 start I will give to them
      Bad Customer service

      Business Response on Google Nov 18th, 2023
      Thank you for providing your feedback Mai. We set a high standard for ourselves and would love the opportunity to resolve any issues. Please get in touch with us at [email protected] with your order number + contact information, and we'd be happy to connect you with a team member.
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      Overall Rating

      Overall Rating
      ( 82 Reviews )
      36
      10
      4
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      27

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