Roche Bros. Natick

keep calm _{on Google}

Feb 8th, 2024

The Moroccan chicken dish I recently tried was an absolute delight for the taste buds.
The convenience of being able to pick up a ready-to-eat, mouthwatering meal like this at your supermarket is truly commendable. It has become a go-to choice for me, and I look forward to exploring more

Eric Kessler _{on Google}

Feb 4th, 2024

I have always had wonderful experience regarding customer service at Roche bros., Natick. Today I was struggling finding vegan butter and then vegan ice cream. I asked an employee was working on the floor. She was wonderfully patient and helped me find what I needed. In looking for a manager to compliment this employee. I was told this employee was Kate, the Asst. Store Manager. Earlier, I was looking for vegan cheese and a female employee (black hair) working in the cheese area, walked me over and explained what I needed. It was so refreshing to experience a team, live an attitude of exceptional customer service!
Eric

Donna Jarlenski _{on Google}

Jan 7th, 2024

I've shopped at Roche Brothers in Natick for 18 years. Increasingly, especially post-Covid, staff are less polite and helpful. This morning, with no lines and very few people in the store, check out staff were outright rude in response to my pleasant approach. Time to find another go-to store. It's just not that difficult to be semi-kind.

Suz Cosmos _{on Google}

Dec 21st, 2023

Horrible customer service.. go to Wellesley

Justice Robinson _{on Google}

Nov 25th, 2023

Megan from the catering department was very rude Rushing me off the phone when I was trying to get information about services very unprofessional you guys need to hire better individuals to answer your phones she is not a good person for that spot hanging up on customers is not good businesses