Citizens
-
1126 Beacon St
Newton, Massachusetts 02461 - (617) 965-8225
- Website
Hours
Chamber Rating
-
Angela P.
Citizens Bank at 165 Needham, Newton was totally unprofessional bank I ever visited. Two associates did not know what they were doing and did not bother to find out how to do it but were condescening, arrogant, snappy, cranky, irritable and rude. It seemed there was no limit in how far they deviate from expected professional manner.During my visit around 315 PM, there was no other customer and two associates were idlely chatting.I asked the guy to find out why the address change was not made accordingly despite the letter acknowledging address change. Instead of finding out if account address was updated in the system as I asked, he insisted that the letter says the address is updated, the address is apparantly updated and there was no need to check it at all.Instread of checking it out, he pointed and read the letter three times to me.He must think that his job is to repeatedly reading letters from the Citizens Bank to customers whose intelligence is not his match to understand a letter.In fact he was the one who was totally lost, irrogical and stubborn to understand that I was asking to straighten the discrepancy in the letter and letter still being sent to old address.I told him that there was no reason for him to repeatedly pointing the line in the letter that I fully comprehend. I asked him to check if account address has been updated on the system since as of September 16, 2022, two months later, I am still getting letter to the old address.Only after asking 4 times, he reluctantly told to the female associate to check out. She was no better than him. She demanded the letter from the bank again which the male associate read three times already.So I went through multiple envelopes with address changes from several banks to find the letter from the Citizens. However, she yelled irritably " give me any". So I handed over one from Eastern Bank. Then she sayes " it is not Citizen's".I told her that i was looking for the Citizen's but she asked for "ANY". It was not so difficult for her to figure that I would not have multiple letters from the Citizen's.She found that the address on the system was not updated. They did not know why and would not pursue what was next step to figure it out. Neither of them was apologetic or knew what they were doing.I asked the guy for his name. He refused and he started rambling nonsense and lying to the customer who just walked in that he was trying to help me but i was being rude.I asked for his name again. But instead he handed over the business card of the branch manager.I NEVER experienced this sort of absolutely absurd behavior of incompetence combined arrogance at other banks.TD banks, Rockland Trust, Cambridge Trust, Bank of America and Eastern Bank treat customer with utmost respect and courtesy and get work done professionally in timely manner.Stay away from Citizens bank and this branch.
Sep 16th, 2022 -
Karen KC Chinitz
Mar 11th, 2022 -
Chunchi Zhu
Mar 31st, 2021 -
Karina D.
The new manager (Liana Amirkhanyan) is wonderful and everyone is generally friendly, professional and efficient at this branch.
Aug 18th, 2019 -
kasra hadidi
Dec 7th, 2018
About
Citizens
At Citizens, we are here to help you bank better. So, if you have a question about buying a house, paying for college, saving for retirement, taking on debt in a smart way or any other query about money, don’t keep it to yourself. We have approximately 1,100 Citizens branches in 15 states and around 3,100 ATMs. In addition, our customers stay connected with us online, through our award-winning mobile app and via our customer contact center. Member FDIC. Equal Housing Lender.
Questions & Answers
Q What is the phone number for Citizens?
A The phone number for Citizens is: (617) 965-8225.
Q Where is Citizens located?
A Citizens is located at 1126 Beacon St, Newton, Massachusetts 02461
Q What is the internet address for Citizens?
A The website (URL) for Citizens is: https://locations.citizensbank.com/ma/newton/1126-beacon-st.html
Q How big is Citizens?
A Citizens employs approximately 20+ people.
Q What days are Citizens open?
A Citizens is open:
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Monday: Closed
Tuesday: 9:00 AM - 4:00 PM
Q How is Citizens rated?
A Citizens has a 3.6 Star Rating from 18 reviewers.
Hours
Ratings and Reviews
Citizens
Overall Rating
Overall Rating
( 18 Reviews )Angela P. on Yelp
Citizens Bank at 165 Needham, Newton was totally unprofessional bank I ever visited. Two associates did not know what they were doing and did not bother to find out how to do it but were condescening, arrogant, snappy, cranky, irritable and rude. It seemed there was no limit in how far they deviate from expected professional manner.During my visit around 315 PM, there was no other customer and two associates were idlely chatting.I asked the guy to find out why the address change was not made accordingly despite the letter acknowledging address change. Instead of finding out if account address was updated in the system as I asked, he insisted that the letter says the address is updated, the address is apparantly updated and there was no need to check it at all.Instread of checking it out, he pointed and read the letter three times to me.He must think that his job is to repeatedly reading letters from the Citizens Bank to customers whose intelligence is not his match to understand a letter.In fact he was the one who was totally lost, irrogical and stubborn to understand that I was asking to straighten the discrepancy in the letter and letter still being sent to old address.I told him that there was no reason for him to repeatedly pointing the line in the letter that I fully comprehend. I asked him to check if account address has been updated on the system since as of September 16, 2022, two months later, I am still getting letter to the old address.Only after asking 4 times, he reluctantly told to the female associate to check out. She was no better than him. She demanded the letter from the bank again which the male associate read three times already.So I went through multiple envelopes with address changes from several banks to find the letter from the Citizens. However, she yelled irritably " give me any". So I handed over one from Eastern Bank. Then she sayes " it is not Citizen's".I told her that i was looking for the Citizen's but she asked for "ANY". It was not so difficult for her to figure that I would not have multiple letters from the Citizen's.She found that the address on the system was not updated. They did not know why and would not pursue what was next step to figure it out. Neither of them was apologetic or knew what they were doing.I asked the guy for his name. He refused and he started rambling nonsense and lying to the customer who just walked in that he was trying to help me but i was being rude.I asked for his name again. But instead he handed over the business card of the branch manager.I NEVER experienced this sort of absolutely absurd behavior of incompetence combined arrogance at other banks.TD banks, Rockland Trust, Cambridge Trust, Bank of America and Eastern Bank treat customer with utmost respect and courtesy and get work done professionally in timely manner.Stay away from Citizens bank and this branch.
Karen KC Chinitz on Google
Chunchi Zhu on Google
Karina D. on Yelp
The new manager (Liana Amirkhanyan) is wonderful and everyone is generally friendly, professional and efficient at this branch.
kasra hadidi on Google
Overall Rating
Overall Rating
( 18 Reviews )Write a Review
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