Jackson Hewitt Tax Service

One of the worst, dishonest, disingenuous companies I have had the displeasure of working with. I chose Jackson Hewitt based on the fact that they had a 50% off coupon. I made the appointment on 4/9 for the 4/11. Despite the website saying that returns start at a pittance I was told at the end of the appointment that the total for my very simply tax return was $450.00, which took about 45ish minutes for them to complete. They also conveniently said the coupon provided to me from the same website I made the reservation from was not valid. By then my information was submitted so I was beyond the point of no return but thought any company with decent customer service would rectify it after the fact. I called customer service, they passed me off the regional office and was told to speak with manager Michael M. The agent that answered wouldn't honor the coupon and would not transfer me to him. Edit: The number provided for any sort of resolution is the number I called initially. Is there a managers number I could contact who could help me?
Apr 16th, 2023

Best tax prep ever
Apr 11th, 2023

Keicia Gonsalves thank you!!! You were focused,precise and caring! " In Jackson Hewitt you have a friend!" she told me with a smile and sincerity. Jackson Hewitt, you are fortunate to have such a dedicated employee! I hope to have her again next year!
Mar 18th, 2023

Most pleasant tax experience in years
Mar 14th, 2023

Keicia G was excellent, very knowledgeable and nice to work with
Mar 12th, 2023