D W Auto Services

I came here several times for whole week. Every time i was told tomorrow. I came on 2pm on Friday and was told to leave the car without any estimate because it's too late. The guy there just "didn't want" to do rough estimate. I don't know what they are doing in this shop but they definitely not interested in doing car repairs for you. Fortunately, there are other good repairs in short distance
Feb 9th, 2024

The guy doesnt have education. Dont go there!!!!
Jan 23rd, 2024

Didnt get pass the phone call, rude dude!
Jul 16th, 2023

Jun 13th, 2023

0 Stars........My family has been using Darrens/DW Autos services for well over 10 years, for several different vehicles. He, for the most part has been a very reliable and fair mechanic. There have been only a couple questionable issues over the years. Nothing to stop using him for or to write a yelp/google review about though. I would have suggested his shop to anyone up until last week. My Jetta has had 3 or 4 different issues in the last 3 months, suspension, exhaust and brakes.. Darren always provides a quote over the phone before work being done so I can ok it. This past week I asked for a quote on brakes. He had told me when I got my suspension fixed a few months earlier that they were going to be my next issue. He told me on the phone that brakes and rotors for the entire car would cost me about $900 dollars. He said the price could rise if he found there was anything wrong with the calibers. I asked how much he said he would not know until he looked at the car. Because this was my first brake job I called around to compare. I called a mechanic shop in Braintree and the nice gentleman explained that it too should only cost $900 dollars and calibers were not typically a needed fix but it would be around $125 for each caliber but in his 15 years he had never seen all 4 calibers needed to be fixed at once. The VW dealership quoted me $1300 over the phone. So, naturally I went with Darren. When I called Darren to get the final price a few days later he stated $1400 dollars. I was shocked. I said you said $900 where did $1400 come from? Did you have to replace calibers? He said no kind of laughed and said it's $1400. When I picked it up he said to come back later in the week for an invoice. This is not a way to treat return customers. Thats $500 more than quoted and I still have no invoice to see why the massive jump? I called him back today to ask for more detail and why it was so much and he said he will strip the brakes and I can go somewhere else. So I called the other Braintree mechanic they still said $900. I called Darren back he said $500 to strip the car. I stated that we had worked with him for over 10 years and this feels like robbery and poor customer service treatment. He was literally yelling at me. I said you are not a nice guy. DON'T USE DW AUTO!!! Services: Exhaust, Tires, Steering & suspension repair, Brakes, Vehicle safety inspection, Oil change
Jun 11th, 2023