Scott Relocation Services

Aug 7th, 2022

I must say that we had a bad start with this move- the estimate did not quite align with the reality, and the time and costs looked like they could be considerable more than the estimate.We expressed our frustrations to the crew leaders and eventually the owner of the company contacted us personally to resolve the issues to our satisfaction.So credit to the ownership for listening and responding with a mutually agreeable solution.As for the move itself, the crews were strong and capable. They packed things extremely well, with padding and wrapping that was more than adequate. They crews were also very client-focused and willing to disassemble and reassemble furniture upon request.To date (we just finished the move and have not unpacked everything) we have not found any damage.The good:1. The crews and their customer friendly approach2. The care in padding, packing and moving the furnitureRoom for improvement:1. Inaccurate estimating process (maybe he had a bad day? We don't think it was intentional) resulted in surprises for us the the moving crews.2. Communication could have been better (a move day was cancelled and no one had notified us until that afternoon).
Nov 2nd, 2021

Oct 13th, 2021

In December of 2020 I contracted this company to pick up my home possessions and store for several months while we were constructing a new residence. I paid additional money for 100% replacement insurance. Either during storage, or delivery they damaged a few items. They damaged a grill that had cost in excess of $4000.00. Top was caved in, and skirt was bent out of shape. This damage was not there upon pick up. Two furniture covers were completely shredded. Clothes dryer had a significant dent in the front. When I brought this to there attention I was told that I was wrong and they did not cause it. Arrogantly and rude response from owner. I requested a claim form, and was told he would send, but it would do no good. Form never arrived. Why did I purchase the insurance?
Jul 31st, 2021

If I could give negative stars, I would. I was not away that Mayflower sub-contracts out all work and doesn't have insight into the work being performed by their subcontractors. The communication from subcontractor, Scott Relocation Services in Seekonk, MA after I booked and provided my payment info was non-existent unless I reached out, and usually more than once. The company failed to inform me while loading all my earthly possessions that they had not secured a driver to deliver my items to my new home 1,300 miles away. It wasn't until 2 days before my delivery date, when I reached out directly due to no updates in over a week, that I learned there was no driver available, and no concrete plans to secure a driver. I was not provided any information on a plan for resolution and was told no date could be given for delivery of my items. I then asked for daily updates and was hard pressed to get a response. At that point, I escalated to Mayflower corporate, who basically sent me back to Scott without resolution. Days and weeks went past where I had to demand updates and was met with a lack of responsiveness and a complete lack of any plan to resolve my issue. Calls were unanswered, voicemails unreturned, and 1 or 2 word emails became the norm. When my items finally arrived, 16 days late, the damages are visible on the outside of the crushed boxes, as well as the inside with the ruined contents. I'm still documenting my damages to file a claim, which I'm certain will be whittled to pennies on the dollar. I still do not have my refund for the late delivery of my items, and I'm likely to have to get an attorney to collect that money, based on other reviews. It's clear that my time, my money and my personal belongings were not valued by Scott Relocation or Mayflower throughout this whole process. All of this said, the moving crews who loaded/unloaded were superb, but they didn't make up for the awful and unprofessional experience with the move coordinator and corporate office. I will not EVER recommend Mayflower or Scott Relocation to anyone I know moving, and I will sell all my possessions before using either company again in the future.Update July 26 in response to Scott Relocation reply: Melissa was the one I was referring to that was ignoring communications and sending 1 and 2 word emails. Highly unlikely to be a fruitful escalation there, given past behavior and performance.
Jul 18th, 2021