Gentle Dental Waltham

Chris Morgan _{on Google}

Mar 19th, 2023

I have been a patient of Dr Girschek at Gentle Dental in Waltham for a long time. I absolutely would recommend this practice and Dr G in particular to anyone who is looking for a kind, caring and talented dentist. He and Jenny are the absolute best!! He has taken great care of my dental health and has made all of the bridgework that I have. I am completely confident in my trust in him. Karen at the front desk is the best also! You really should love your dentist-as the slogan says - and you will definitely love the care at this office!!

Julie Huang _{on Google}

Mar 15th, 2023

I had a terrible experience with this office.
To start, the receptionists fell on a spectrum of rude to unprofessional and incompentent. When I tried to book an appointment, the woman over the phone seemed confused about the times that were available. She was rude when I asked if I was confirmed, and when I arrived at this appointment, they said nothing had been booked. What a waste of time and gas.
I also had a question about my insurance, and when I brought it up, one of the receptionists was really dismissive and had no idea what she was talking about. She referred me to her coworker, who was friendlier and more knowledgable. Her coworker said they ask their insurance department and would get back to me. They never got back to me. NOT surprised.
The dentist was fine. He seemed irritated by my questions about my teeth and had a bit of an attitude. Fine, I'm sure he's busy. But later, he tried to make small talk, and he asked where I was really from. That microagression made me uncomfortable, and it was completely inappropriate, especially coming from a medical professional.
I would like to mention the one positive experience at this office: the hygienist was very kind and professional. He took his time to explain everything he was doing, and he was gentle and thorough with the cleaning. Unfortunately, the good experience with the hygienist was overshadowed by the negative experience with the denist and the receptionists.
Overall, I would NOT recommend this dental office anyone.

DeLanson Hopkins _{on Google}

Mar 15th, 2023

Excellent experience with MJ the hygienist.