S & S Overhead Door Company

After getting a completely out of this world quote from a different company (who took 3 minutes to assess and tell me that I should replace my entire garage door & motor), I felt it would be smart to get a second opinion and stumbled upon S&S. I am so glad I did; Justin was out within 24 hours. He was very thorough in his assessment and I felt I got a very honest opinion of what needed to be done. I was thankful to walk away with a smaller bill (and to continue using my current door and system) and when the time comes to replace everything, I will be calling S&S back up.
Mar 27th, 2024

I highly recommend S&S overhead door company. I've used them once for a garage service on a 17 year old garage door installation. My reasons are these - They are responsive, punctual, frugal, and reliable. Responsive - I left them a voice mail, and Justin called me back the same day as promised. Punctual - Justin set a date/time, and he was there promptly at that time. He inspected what needed to be done, and set a second date when he'd have to come back because of what I needed done. He was there promptly at that time. Frugal - I had called another door service company who quoted me a "replace everything because ". Justin was clinical in what he suggested I have done. He suggested replacing some rusted components, and not replacing things which were working well. I really appreciate that he gave me a good reason to replace some things, and a good reason why it was safe not to replace others. Reliable - reading the other reviews here, and the numerous reviews on Angie's list, and seeing what Justin did on my garage door, I feel comfortable that his work will be reliable. Thank you Justin.
Feb 5th, 2024

THIS IS THE COMPANY YOU WANT TO USE! Justin, the owner/tech was polite, very knowledgeable and professional and went beyond even "the extra mile"! I have an old Liftmaster that needed a new belt. I called no less than a dozen companies and NO ONE wanted to chase down the part. Most wanted nothing to do with the job (except to replace the whole system). Justin offered to get the part and upon arrival told me the belt would be free as he'd contacted Liftmaster and got them to honor a lifetime warranty! Who would have thought to even ask? (except an experienced pro :>). It's so difficult to find an Over the Top company in any field today. I spent quite a few hours figuring this all out and so now I'm taking the time to post this review to make it simpler for the next guy/gal who reads this. NB! Be careful who you hire as I found many Boston area garage door companies are "mobile companies" cleverly using a rented call center (with no "bricks and mortar address"). They come out quickly (in unidentified cars or vans) and likely won't be there if you run into a problem or need follow-up service. . . AND after seeing all the extra little tweaks Justin did to make the job perfect, I doubt these "on the fly" guys would take the extra time or even know how to do them. 1/19/24 Update Had these guys out again - this time for a motor failure on one of my units. Wonderful experience again - They went above and beyond with a few extra no charge tweaks. They are just so thorough, polite and patient! Couldn't recommend them more highly!
Feb 4th, 2024

Another 5 star experience. I've used S&S before for a repair, Justin came this time and quickly diagnosed and repaired our door. It goes up and down now smooth a silk! My only regret was not calling them sooner!
Nov 7th, 2023

This is a wonderful company! The emergency latch detached on our door and I couldn't get it to work, I called Justin and he called back in an hour and stopped by later in the day to fix it. Would highly recommend using him!
Oct 1st, 2023