R C Shaw Sprinkler Co Inc

Shocked!! 15 + years of doing business with them and I never would have imagined this ending. I'll get right to the point....Called for the annual inspection, tech was here 15 minutes, bill was $475. Called to inquire about it and I was told that even though the bill says they did the testing, they couldn't because it was too cold but would return in the spring to do it. I asked to speak to the person in charge and never heard from them but did get an email with an updated invoice for about $200. Seemed weird no one called so started to check the inspection they did say they performed. I called back and set up a meeting with the service manager Todd. Here's the crazy part - Todd shows up, admits the inspection report was also falsified, and the answer was " RC Shaw may not be the right vendor for us"... I asked why and he repeated the same again. THEN IT CLICKED FOR ME. I asked "why? because we don't want to ripped off?" HE looked around, saw the closest door and asked if he could leave. The best part... I called the office and aked to speak to the owner about Todd. Ready??? Ready??? I was told he was the owner. I wish it was an apology and move forward but my opinion is once he knew he couldn't rip his customer off, he had no use for them. Hope this post helps others!!
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Nov 13th, 2021