Fox Ann Arbor Hyundai - Service & Parts

Service: Auto maintenance
Jan 4th, 2023

Went into the dealership for parts for my NISSAN frontier. Anthony Sebastin was a fantastic parts specialist. He was knowledgeable, patient, and kind. I will definitely shop here again if I am ever in need of more parts. Thanks Anthony!
Jan 1st, 2023

Giving thanks to Mike at the Service department on Thanksgiving! I came to the service department 5 minutes before the closing time on the day before thanksgiving. I told him that my car battery died and had trouble replacing it on my own. He had such a big heart and a welcoming smile even though he was ready to go home for Thanksgiving. He used his strong arms to loosen and replace the battery in minutes. (My friend and I struggled for hours and failed.) And he didn't charge me for the service! I will totally come back for service and recommend my friends here as well. Services: Auto battery maintenance, Battery
Nov 14th, 2022

Lots of personal attention. Kept me up-to-date on developments and progress. Courteous and friendly.
Aug 29th, 2022

Our Hyundai Sonata had a traumatic breakdown- computer went crazy, then overheated and blew out the coolant. We had it towed to Fox Hyundai and made a diagnostic appt ( two weeks out). Matthew, our service manager, texted a couple days later to say they would try to get to it sooner as we are rural senior citizens & it is our only car. We heard no more, waited the two weeks (stranded with no car) until the service appt. Communication blackout since then; it's almost a week after the service appt!- despite leaving voicemail with two service managers & three live chat people. We NEED to know what they found with our car, whether it's fixable or whether we need to buy another. I've already had to cancel two doctor's appts, missed a funeral, and am struggling to get our medical prescriptions. If the appt was delayed we should have been notified. Upldate: Matt called us today and gave us our car estimate- apparently the technician who was evaluating it abruptly quit, which accounted for the delay. Parts are ordered & the major rengine rebuild should be done in two weeks. Thanks, Matt, for giving us such a complete explanations of the issues with our car and what will be done to fix it! Service: Auto engine diagnostic
Dec 14th, 2022