Verizon

Today I went to the store. Met Sam he was so much a very knowledgeable and helpful man that fixed my phone so it would function properly and explained what had to be done ..I'm 77 he helped me understand made my day enjoyable I'll ask for Sam if I ever need to return
Jun 17th, 2023

New phone update gave them my old $600 phone for their new S20 3 was supposed to get a rebate on my phone I got nothing for it and now I owe them $800. Yeah right? Not gonna happen.
May 22nd, 2023

Manager acts like she doesnt want to be there and is not nice. I set up my new phone and watch at home because they were gonna charge me. Wanted to know how to remove an icon from my watch.. thats its and they were going to charge me for an answer. You shouldnt be in customer service with how you act. Not my first visit and she the same that time. The young man that tried to help me was very nice.. until he asked the manager something and then he could no longer assist without me paying.
Apr 20th, 2023

SOME OF THE BEST SERVICE I'VE HAD SINCE I CAME BACK TO WHERE I GREW UP YOU DON'T HAVE TO WAIT A LONG TIME MAYBE 1 TO 5 MINUTES WHEN YOU WALK IN THE DOOR THEY LOOK AT YOUR PHONE TAKE CARE OF THE PROBLEM YOU'RE ON YOUR WAY IN WITHIN 5 OR 10 THAT'S SOME OF THE BEST FOR ME BECAUSE THAT'S QUICK SERVICE AND I'M DOING THE REST OF THE THINGS I NEED TO GET DONE FOR THE DAY THANK YOU FOR VERIZON WIRELESS THANK YOU R JOHNSON
Apr 7th, 2023

That manager is miserable. No idea why shes so ornery but she definitely isnt there to be helpful. The other people are really kind but jeez.. 2nd time in and i dont ever want to step in there again because she is just annoyed !!
Apr 6th, 2023