Massage Envy - Canton - MI

Apr 6th, 2024

Apr 1st, 2024

Website to book is great if you are only trying to book one service. I tried to book a couples message and had to go through the booking process 2 separate times to book 2 individual appointments. Both appointments were under my name and 30 minutes before the appointments I received a call saying one of the therapists were not in. I wanted to cancel the other appointment because only one of us would get in and I was told that we would still be charged for the one (not the other) since she did show up. I tried to explain this was for a couple and was the intention of the double appointments at the exact same time.
Mar 29th, 2024

So, be careful booking a couples session here; if one of the masseuses decides to not show up for work, you won't be allowed to cancel your partner's session.... Which is stupid, since it was booked as a COUPLES massage. Y'all are ridiculous.
Mar 27th, 2024

1 was quoted a 60 min massage. Screenshots from phone confirm 50 mins. 2 my wife and I booked together. My wife's therapist called off and they cancelled her appointment. They would not cancel mine without charing full price as if I was there. So I was forced to have a massage I could not enjoy knowing my wife would not be able to enjoy also. I asked the manager at the counter she refused to make any exception even though both massages were in the same name 3 got there a half hour early but massage still started late. Lobby was empty for several minutes when we arrived. Pictures included There are lots of places to get a massage. This isn't it. Management has bad business practices. Edit. I can't respond to your response but a refund would be appropriate here. It's not like you don't have my phone#.
Apr 1st, 2024