ABC Warehouse

I recently purchased five appliances at ABC Warehouse. While I knew that ABC had good prices, I didn't know it had such excellent customer service and helpful salespeople. Lisa Redmond at the ABC in Farmington Hills went out of her way to comb both in-store stock and the company website to get me the absolutely best prices. She made me feel like she working for me and not ABC. In the future, my search for affordable appliances will begin where my last purchases ended - at ABC Warehouse in Farmington Hills and guided by Lisa Redmond.
Apr 10th, 2024

BUYER BEWARE Update March 2024 LG came to look at the dishwasher. Surprise, surprise the hose was destroyed!!! The subcontractor ABC Warehouse hired pushed the dishwasher back so far it crushed the drain hose causing the water to backup into the dishwasher. All of this couldve been discovered had he taken the time to come back and look but NO! ABC Warehouse said they couldnt help us because we didnt purchase their warranty. I WILL NEVER shop there again nor will I recommend this store to anyone I know. All of this could be been prevented had human decency and kindness been the first step instead of TELLING me that because I didnt buy their extended warranty there was nothing that could be done for me. Go somewhere else! Skip the discount and pay full price and hopefully you receive better customer support. Purchased an entire appliance suite (refrigerator, range, microwave, and dishwasher) for approx $8k from ABC Warehouse for our new home. The staff were nice and we even caught a holiday sale. We were told everything was brand new so you could imagine my shock when 6 months later the dishwasher stopped draining water and the dirty water would back up into the dishwasher. The first thing I did was check the app and it immediately said there was an installation issue causing the water not to drain. I called LG, we did troubleshoot steps over the phone to do a manual drain and was informed that since they didnt do the install and that the manual drain worked, I should contact the company who installed the equipment as my first step. I called ABC warehouse back and the sales associate asked ME who did my install. How would I know that when we paid to have their team install (low and behold it was a sub contractor). He said he would call me back because that purchase was made last year (delivery Sep 2023, I called in March 2024) and that info may be hard to find. Needless to say he never called back but my husband played phone tag with some guy for about 2 hours before he put it together that, that was the subcontractor who installed our appliances. The subcontractor then called me (because my husband was at work and I asked him to call me first anyway), asked me to take photos and TEXTED me back and said based on the PHOTOS, your equipment is installed properly and that I need to call LG back and the ABC Warehouse store manager for the next steps. Called back and the sales associate repeated what the subcontractor said and also said that since we didnt buy insurance we need to call LG! My husband explained that LG was already called and they explained that because the equipment successfully completed the manual drain and was installed incorrectly (remember the error codes stated this) that they are not liable. The sales associate said he would call back and surprise,surprise never did!! Now you would think after spending approx $8000 in the store that we would have received better customer service but I guess not. Not once did I ask for anything free, I just wanted someone to come out and look at what was installed because AGAIN, the automatic error code said something was INSTALLED WRONG! Now I see why people dont shop here. When the next appliance goes out Ill just pay the regular price and pray I receive better customer service. Especially when I spend thousands of dollars in one store!
Mar 29th, 2024

Lisa Redmond helped me choose and purchase new kitchen appliances. The experience was like having a friend who knew the business.
Mar 20th, 2024

Lisa and the delivery guys Chris and his partner we are great
Mar 20th, 2024

My wife and I needed a new refrigerator. We looked at the website last night and I went to the store this morning. Lisa was the salesperson that I worked with. She showed the fridge we were interested in, gave me the exact measurements,and told me we were able to change how the doors would open. The model was available and we set up.delivery for tomorrow. She gave me the rebates and lowered the price a bit. She was very profesional and kind. I think it only took about 20 minutes to get everything settled.and I was out the door. A wonderful experience!
Mar 19th, 2024