Toyota Service

Roger was courteous, professional, and funny! I always receive great service at Suburban Toyota of Farmington Hills.
Apr 9th, 2024

Roger is the best.
Apr 3rd, 2024

Just now reporting. Scheduled a wheel alignment on Jan 3rd 2022. Arrived for appt at 3:55pm Jan 6th 2022. Service adviser stayed they don't do wheel alignments this late in the day. I asked why I wasn't contacted if this is the case? They had January 4th ,5th , and 6th to call and say, "sorry mistake, let's schedule another time." They had no apology. I took time off work to come to the apt. Service adviser was rude. After some pushback he called "across the street" and got my Camry into them. People in waiting room where also disgusted with customer service when I casually chatted with them. I get the car back. Alignment was done. I should have looked closely at invoice. $18.69 added on for shop supplies. I'm no 'expert' but I don't think shop supplies are used to the tune of $18 for an alignment. Lol. Nice try. Called service Dept 1/10/22, about change. No call back Called again 1/12/22, no call back. I could see a few bucks for shop rags or maybe a penetrating oil for suspension but this looks like padding profits on top of initialing being turned away. Shady operations. Manager doesn't look over appointments prior to apt date. Return call backs ignored. Mysterious changes not explained. I get emails and phone calls from them for service and sales. I put a stop to that. I've never returned to this location. I go to the Toyota Dealer in Troy or Canton now for services.
Mar 28th, 2024

Roger Cole provided excellent customer service Services: Tires, Oil change
Mar 25th, 2024

My car is a hybrid, and had an issue with the battery. Because the battery has an extended warranty, the dealer repaired the problem at no extra cost, in addition to performing regular maintenance , such as oil change, etc. I feel that they truly care about the performance of my vehicle and kept me informed on its' progress. Service: Oil change
Mar 18th, 2024