Nationwide Ignition Interlock

Let me start off by saying, of course, nobody wants to be in this position. However, for the many of us that are, or if you're just starting the process, Nationwide is the best. From the installation to customer service, answering all of my questions (a lot!), and just being on top of it and really caring. They're quick to let you know if you need to do something and exactly how to do it. The technician at Farmington Hills location, Matt, just goes above and beyond! He is extremely friendly, personable and does what he can to help you out. Thanks for being a silver lining in this unfortunately process, Nationwide. Two thumbs up.
Feb 7th, 2024

From the billing office to the technicians everyone is super friendly and wonderful to speak with
Jan 21st, 2024

I used Nationwide from 2019 - October of 2023. Overall, everyone was very helpful. I did have a few select times over the 4 year span that I was treated poorly by phone staff. For example, I sat on hold for a lengthy amount of time, to then be told I need to be transferred. (I then get transferred to the wrong line, which Im not aware of since Im not the one doing the transferring of the lines) Then when the next woman picked up the line, I started stating my concerns again (Im still unaware Ive been transferred to the wrong line) and in the middle of my sentence she cuts me off and says THATS NOT MY DEPARTMENT and then transfers me again before I could even say another word. It was extremely rude. Especially after waiting on hold for over a half hour on my lunch break at work. They also ask you, how do you prefer to get reminders for your upcoming calibrations? They send emails, texts and your blower should also give you a 5 day notice of when you need to take your car in. For some reason, one month, I did not get a text and my blower did not notify me I had an appointment. So I then of course missed an appointment and was charged. I called to see if there was anything we could do, I had a pretty clean account as far as paying and showing up to appointments. The woman basically said it was my fault because its in my email. She was right , its in my email, I should have double checked.. but my question to her was why didnt I get a text and why didnt my blower notify me like I normally get? I wasnt use to checking my email because I had 2 other ways of being notified. She then got very nasty with me and said , thats is only a courtesy but it is not our responsibility. I still never got an answer as to why the two other ways I was typically notified did not work and I still had to pay the charge. It is unfortunate, because in any other business, this type of behavior towards clients would not be tolerated. Other businesses want to be accommodating, but hear you have to pray the right person picks up the phone. Again, most of the time, the general staff (scheduling, billing, technical support) was VERY helpful over my 4.5 year relationship with them. Matt the technician is the best! He moves quickly and was so accommodating the day I was scheduled to have mine removed. He was slammed with cars and still got me in and out within 30 minutes. That guys needs a raise! lol
Nov 11th, 2023

If I could give zero stars I would. The technicians are friendly and great for the record! The install and upkeep is pleasant with them in the shop! The office staff, billing and scheduling is a joke. Highly recommend going with literally anyone other than them, which is a shame bc the guys actually doing the work are great. Constant additional charges at every turn. Rude office staff nearly every time I have called. Poor communication. Getting a hold of them is always an extended wait time on hold. All around a nightmare of a company to have dealt with.
Oct 28th, 2023

Great customer service ( phone service, tech support, scheduling)
Oct 14th, 2023