Journeys

This store took the money for an order knowing it was out of stock. Bad service here
Mar 3rd, 2024

Purchased 2 pair of shoes was told 3-5 days for delivery! Received email stating shipping label created for both pairs and only received 1 pair! After random excuse that item was rerouted I finally got an email 2 weeks after purchase but it was to tell me they canceled my entire order because the 1 size was no longer available! The shoes were for our wedding so I got on converse website and ordered a replacement which arrived 2 days later thankfully! THEN the worst part was the customer service or lack there of thru the entire process of trying to do the refund! The email stated if I didn't want to wait for a check in 10 days I needed to call within 48 hours to credit the original form of payment! I called that day spending 65 minutes on the phone with 3 different people trying to tell me my card was a debit not a credit therefore had to wait for a check! I think I know if I'm using MY debit or MY credit card better than customer service simply because it's MINE?!? Anyway 1 of the 3 people I spoke to got some attitude in my tone of voice because of the run around and she said to me if you don't talk to me like a human I can refuse to help you! REALLY because I have a frustrated tone of voice you go there UGH they finally confirmed my refund for the full amount and said it would be credited back to the card in 5-7 business days! WELL if that wasn't enough said credit never hit the account so this time I called the store where I purchased them and asked the store manager Tiffany if she could help with my situation by calling customer service for me and she said no we have nothing to do with that at store level! Ok so I call again and get confirmation this time that credit will hit end of business the next day which was Wednesday and when it STILL wasn't there Thursday yesterday I called yet again and supposedly got a supervisor named Jessica on the phone who was 1 of 2 people that apologized on behalf of Journey's for my frustration! The other one I wish I got the gals name just before Jessica because she was wonderful but all she did was get me to Jessica! So I was givem the option of waiting 3-5 more days because it was not processed correctly the first 2 times or going back to the store where they can immediately put the credit on card! GREAT we might be getting somewhere ya right! I'm not even going to go into detail how rude both Tiffany the store manager and her district manager who happened to be there were! Basically all they did was say they couldn't do anything and complained how bad customer service screwed up and mis informed me! I refused to leave the store until I got the credit for the full amount confirmed on the original email that started all this! The district manager finally told her just do it and walked out of the store. I have shopped and worked in retail and I've never seen anything so incredibly disgusting! Not only will I never shop Journey's again I will be sure to tell others of the horrendous customer service in hopes they don't experience anything like it!
Dec 2nd, 2023

The service at the store was awe full. They help me to make my resolve to continue shopping online with Amazon.
Sep 24th, 2023

Very helpful staff, I was able to find the pair of shoes that my little sister was hunting for.
Jan 24th, 2023

Every time I go in here ask for a converse for a size ten they never have them but they will have black or white duh what I don't like about this store y'all bring me a size nine and what y'all expect me to buy them and look at them because I can't wear them but oh journeys can order the ones I want hell I can do that in my bed for Christ sakes do better have more in inventory for people with bigger feet stop bringing sizes I didn't ask for and Christ sakes stop asking if I want Vans
Dec 19th, 2022