Herb's Carpet & Tile

Phil did a great job in communicating and pulling our job together. Will use Herb's for all of my tile and flooring projects newaygo county.
Dec 7th, 2023

Needed a quality carpet remnant for living in the motorhome this winter. These guys took excellent care of me and supplied me with just what I wanted at less than half the price.
Nov 17th, 2023

Wow. Just...WOW. Here's my review of Here's Carpet & Tile in Fremont. We ordered blinds for 2 windows in our newly remodeled living room. We also had them measure for Carpet. Phil, the owner came out to measure it all back in April 2023. The windows were to have pull-down blinds with valances. Phil came out June 15 to install. The blind on the larger window was installed off center (seriously noticeable). The smaller window blind was measured wrong and too small for the window but he installed it anyways. The valances never came in (or were never ordered). He left saying he would get the valances ordered. That was almost 2 months ago. We called several times to check on the status. Not one return phone call. The girl in the office just didn't seem to care. Phil obviously didn't care as he never bothered to return 2 messages. Yesterday I called again. "You can come out here, remove these blinds and give us a full refund". Basically what I got back was ok we'll be out Monday and we'll bring a check. What has happened to customer service? This place truly doesn't care about business or business relationships with customers. There lack of responses, and 0 empathy for our situation speaks volumes you would think a small business would do everything in their power to make it right. Not once did anyone say "I'm sorry that happened " "what can I do to make this right?" Sad. We wanted to shop local - we tried. The job they did I could have done myself and at least the blinds would have been centered. Now, our brand new window mounding will have extra holes. Buyer BEWARE. They don't care about customer service. They don't care about details. They just take your money and run. They now say they'll be here Monday to remove the blinds and refund over $600. Hope so, otherwise we'll be seeing them in court
Jul 21st, 2023

Loved the customer service, variety, quick delivery, and fair prices!
Apr 6th, 2023

Very knowledgeable and friendly, whether the office/sales staff, Phil, or the installers. We had a hiccup with carpet being shipped in with a minor streak in color, which the installers noticed when they came to install it (when unrolling it). We hadn't noticed it, even when they pointed it out. They told us right away, had new carpet ordered expedited, and were right back to install it. They didn't want us settling for second best of anything, whether we noticed or not. TOP NOTCH service and we have been back to them several times for product/service. They have also worked with volunteer community organizations to help where needed, which shows they are a very heart-centered business, and we are so grateful for them.
Jan 22nd, 2023