Penning Plumbing , Heating, Cooling & Electric

Nov 29th, 2023

Were currently shopping for a new furnace due to, at least in part, Pennings negligence with a wiring issue. We had a new humidifier placed on our furnace last year. This fall/winter when we began running the furnace, the humidifier was not working. Penning came out and determined it was the thermostat and not the unit malfunctioning so the thermostat was replaced and away we went. They mentioned that they put an old faceplate on the thermostat that would need to be changed out, but they were not carrying one with them that day when they came over. This past Monday, they came over to change the face plate, and one of the technicians decided he did not like the way that the thermostat was wired to the control board so he rewired it and from that day on the furnace ran continuously 24 hours a day. We called twice to let them know and try to troubleshoot how to get it to turn off after heating to the set level. We were told not to worry about it and they would be out on Monday. We were worried because the furnace blower motor was getting hot to touch and started making groaning noises so we had another company come out and he quickly noticed that the wiring was done in a way that it was constantly calling for the blower to operate. The capacitor had failed and the motor was now on its way out. This company highly recommended that we had Penning come back and make it right rather than try to sell is a new unit because it was clearly a wiring issue forcing the furnace to overwork. They changed the capacitor and rewired it to not call for the blower constantly but said it might only last a few days like that. Jumping to today, three days now with no heat, and feeling pretty miserable, Penning came only to tell us that it was not their fault and we just plain need a new furnace. Not a single sorry, explanation of why it might have been calling for constant blowing, and even tried to tell me that the single transformer in there and the wiring were correct. Well YES its correct because someone else fixed your mistake to buy is a few days. We will not be using them again. If you do, I highly suggest that you watch what they are doing as they do it.
Nov 17th, 2023

Earlier this year, our garbage disposal broke. I called Penning and explained that we needed it to be replaced and that we did not need a very big one because we dont use it very often . I was told by the receptionist that certainly it wouldnt be over 500. I felt better because I was also told we would have to pay $80 no matter what for a trip charge but less than $500 seemed OK. When the gentleman came out to give us a quote it was $1800. He tried to sell us a bigger disposal than the one we have even though I had said we barely use the one we have He then came down to $900 which still seemed too much so we had to pay him $80 and bid him goodbye. We ended up having it done by another Plumber for 350. So expect the bid to come in high And be out $80 if you decide you dont wanna pay that much. I would recommend you dont call them at all. Call Godwin Plumbing!
Oct 27th, 2023

Connie was very helpful in getting someone out to us same day and Frank was very professional and polite, making quick work of a last minute issue we had.
Sep 11th, 2023

$400 quote for replacing shut off valve on a toilet. $90 service charge to look at the problem.
Aug 28th, 2023