QDOBA Mexican Eats

Ive been coming here for YEARS because I love the food and always give the same employee the benefit of the doubt when it comes to the horrible service, but today will be the last time I visit due to paying $16 for 3 cheese nachos. You always have to pay for double meat because they dont even give you half a spoon full, and now they charge $2 extra for rice in the nachos. Thats a scam, go to any other qdoba on the west side of the state and the experience is completely different. This place needs new management because the customer service has been the same for 9 years now.
Mar 31st, 2024

I live 5 minutes from the location and somehow my food was cold by the time I got home
Mar 26th, 2024

I made a complaint a few months back about their portion control and their falling apart establishment. For about a month their portion control was fixed. Then they remodeled to look like a broke taco bell and then brought back their terrible portions trying to mask it with their "new look" also I got an email stating they would be adding a kiosk for self ordering and that's not in the store. So total fail.
Mar 25th, 2024

Last 5 times I tried to get food here, they were out of both protein options I wanted. Do yourself a favor & go to Chipotle down the road.
Mar 25th, 2024

Note on the atmosphere rating, this location could use a heavy-duty facelift. Particularly behind the counter, it appeared quite grimy. I ordered a bowl through the mobile app and it was ready when I got there about 10-minutes after I left my home. The bowl was very tasty, but compared to the amount of meat in it, which was miniscule, it was a near vegetarian experience. Now I would suppose that one could order extra meat, and should I return there, that would be an option, but I must admit that I was very disappointed with the portion-size of the meat. Other than that, it was delicious. Since I can't give it 3.5 stars on the scoreboard, I'll give it 4-stars, but I really mean 3.5. One thing that I forgot to mention in my review is that basically, this is a cold dish. What ever included ingredients were warm or even hot from service are completely muted in temperature from all of the cold ingredients. So overall the presentation is cold. I would have preferred it to be warm or even hot. I should also note that if there was even an ounce of meat in the dish (my estimate), there should have been more, much more, and I pause to wonder just what the corporate standards are for their meat portions. I realize that expenses have increased and these type of restaurants are not themselves cheap to dine in. But, I would rather pay more than to have the meat portion infinitesimally small. I also priced out a bowl at their competitor and it was over $20.00 just for the bowl. My QDOBA bowl with drink was just over $15.00, which when I consider what I got for that price, is on the expensive side. Another note, I rarely if ever follow up on the "response from owner" comments. It requires too much time and effort from me to follow through with a restaurant's customer service/corporate errors. The payoff for following up is not worth the effort if they cannot correct the actual problem. Note that they didn't even get my name correct. Update: I went by there on 3-16-2024 and they are temporarily closed for a much needed remodelling. I've also been to their competitors several times and the food there is so much better. Qdoba really needs to increase the protein portions of their dishes if they want to compete.
Mar 14th, 2024