PC Solutions of Michigan, LLC

Nice
Mar 14th, 2024

Edit: After reading their reply and after they diagnosed another problem, I will update my review. I do still think the initial bench fee was too high when we knew what the problem was, but they did a good job and were quick to help when the battery also died. Original: The repair was done, but the cost was ridiculous, and it took too long. First, there was a 4-day wait and a $65 charge to diagnose the problem. (We could have chosen to wait 1 day, but pay $145). However, we already knew what the problem was (a broken jack for power) and told them so yet they still felt they needed to make me be without my work computer a few days before figuring out we were right and then asking us if we wanted them to order the part. Then, the part was $35. However, we found the part on Amazon for $6. The only reason we didn't fix our own problem was due to 2 screws we couldn't take off. So, now we had to pay a grossly inflated price. Finally, there was a $40 labor charge. I have no qualms about the labor or its costs. I will never go there again.
Nov 25th, 2023

Aug 24th, 2023

We took our laptop in to because the camera quit working for Zoom meetings, etc. They fixed it while we waited in a manner of minutes. And they didnt charge us a cent. We are so grateful for such great and professional customer service!
Jul 7th, 2023

PC Solutions helped me when I needed my software and computer speed looked at. They did a fantastic job, Keelan made everything work optimally!
Jan 22nd, 2023