Padbury Periodontics & Implant Dentistry, P.C.

I have had great experiences with Padbury Periodontics. Their staff is wonderful. Dr. Padbury and the entire staff are great at what they do and have always been so kind in answering any questions I've had. Wouldn't go anywhere else!
Jun 23rd, 2022

Apr 2nd, 2022

Extremely greatful to have found this place to help get my gums cleaned! Ashley and Dr Padbury are always so kind and gentle and making sure I'm comfortable when they have to do anything with checking my gums. I would recommend Dr Padbury to anyone who needs periodontic work done!
Mar 31st, 2022

I was disappointed with the service that I received at Dr. Padbury's office. Went in for the first deep cleaning and then was to come back the following wed. I called on Monday to cancel the appointment as my mouth was so sore. I had the first procedure on Thursday and could not eat or even brush my teeth on that side and it was Monday. Was told they would tell the doctor and he would contact me. Was never contacted but they did drop me as a patient. I received a copy of the letter they sent to my dentist saying I withdrew from service which I never said I just canceled one appointment to let my mouth heal. Don't know if Dr. Padbury even received my message as I did not hear from him. My jaw was bruised for several days.
Mar 31st, 2022

Its a pity what terrible customer service will do. Ill start by saying that Ive been going to see Dr. Padbury for I think almost 7 years now and him and his team have always been so kind, professional, and downright good at what they do. Today I got a call from the receptionist (unfortunately I dont recall her name) that I missed my appointment this morning. I have never missed an appointment with Dr. Padbury. She continues on and says that Ill have to be charged $60 for missing my appointment. Its whatever. Its their policy. But I told her I threw out my back 2 days ago and have a bulging disc and I just forgot about it and that my husband recently lost his job so I couldnt pay it right now. Right away she got rude toward me and said well you have a passed due balance from your last appointment and if you didnt have that then we could have discussed waving the $60 missed appointment fee. really? Was that really necessary for her to say? She then continues that I didnt even let them know my insurance changed until AFTER I received my invoice in the mail she was actually mad about it even though I called and gave it to them. Thats not some out of the ordinary thing! She went on to claim that shes sent more bills with the adjusted amount and has called me. She even claimed that somebody called her back and confirmed my appointment for today. That is complete bull! I have received no bills, Ive received nothing from my insurance company, and I have no missed calls. I even went through everything to make sure I wasnt missing anything, checked my call log and theres nothing. The only call I got from them was this morning. She then went on saying that she ALWAYS has to send repeated invoices to me. Thats kind of odd considering my old insurance covered 100% of my appointments. So the need to send any unpaid invoices would not have been needed. As Im telling her I havent received anything and I had no calls or voice mails, and today I missed my appointment because Im literally stuck in bed and just forgot, she hung up on me. After she gets rude, unprofessional, angry, and insulting toward me, she hangs up on me? Wow. Almost 7 years I forget one appointment and this is how Im treated. As this receptionist is working there, I highly suggest finding another periodontist office who will at least not insult you with false accusations when you tell them your husband recently lost his job.
Mar 30th, 2022