Firehouse Subs Grand Promenade

I only get the engineer sub and soup, its been pretty good so far
Mar 30th, 2024

Mar 16th, 2024

Mar 12th, 2024

Mar 9th, 2024

Poorest customer service skills exhibited. Rung up and given the wrong food, called back immediately. Told to come back with food , come back another time and receive a discount or just DoorDash myself new food. All it would have taken was I apologize for the mistake , how can we make it right. Not a condescending comment and told to return to the store the same day with item, as if that is the most convenient thing for the customer. Then in store told that I could not receive refund despite bringing back ALL the food. I will spend my money where I am valued as a customer. Told to just take the new soup and go home and heat it up later, that that is just fine because she does it all the time. And she has never had a complaint about a customer not liking the soup after it was reheated. I was told to go online to find the corporate office number because she didnt have any of that , which is obviously untrue. And was told this is how I speak to customers when they are wrong. You obviously got what you ordered, we wouldnt be having this conversation if I received what I ordered. Who wants to double back into a construction zone in the opposite direction of where they are going. I didnt even want mommy money back at first but after being spoken to as if I was the problem and not her employees poor customer service skills. I had to repeat my name at least three times then showed my credit card and he still spelled it wrong. Im not the problem here, I would have even accepted come in another day for a free soup. Poor customer service skills with staff and so called assistant manager and General manager.
Apr 9th, 2024