Finish Line

Mar 4th, 2024

Mr Julian, Thank you sir!
Feb 15th, 2024

Last few times we have shopped, workers are dismissive and ignore customers. This time, manager Tiffany advised my daughter to buy a large pack of socks too small for her feet. When she tried a pair on in store and found them too small, Tiffany wouldnt let her exchange for the larger pair. I cant imagine advising customers wrongly and then telling them they are out of luck when they take that advice. Shockingly terrible customer service. We wont be back.
Jun 11th, 2023

Buy online, dont waste time at this location. Went in today, wasn't greeted, and didn't even realize the lady there was working. Needed a size, but sense no one was helping us we went to Champs, where everyone was very nice, but they didn't have the shoes I wanted. Went back to finish line, (still never greeted) the other lady was bothered that I needed a new size. Still nicely said thank you, she dropped the shoe box and walked away with a huff. Both ladies were very rude. Will NOT be going to this location again.
Jun 9th, 2023

On Thursday, September 21, I visited the store to place an order for Air Max 270 with the intention of picking it up from the store. On Wednesday, September 27, in the afternoon, I called the store to inquire about the status of my order. Unfortunately, for the first 10 minutes of the call, the lady who answered was unable to track my order and displayed a rude and unprofessional attitude. After a while, she managed to find my order but informed me that the address provided for the order was incorrect, resulting in the order being returned. I contacted customer care to address this issue, but they proved to be uncooperative. It took around 30 minutes to convince them that I had selected in-store pickup and the issue was with the address, not the order itself. Despite my insistence on speaking with a supervisor, they refused and insisted that a refund was the only option. Both the store inquiry representative and the customer care personnel displayed unprofessional behavior and were not accommodating. To add to my frustration, the customer care representative proceeded to explain the customer loyalty scheme, which felt completely out of place considering the poor level of service I had experienced. This entire ordeal exemplified a severely flawed customer journey and an unpleasant overall experience with the store's services.
Sep 13th, 2023