Pet Supplies Plus Saginaw

Mar 8th, 2024

Prices seem to have risen quite a bit there just like most places but they have not come down
Mar 6th, 2024

Mar 2nd, 2024

Feb 27th, 2024

I usually really enjoy this store, but lately the service just hasnt been where I feel it should be. I made a mistake and bought 4 female guppies & added them to my tank that had 6 guppies & a betta, and because of it, my male Betta fish got extremely stressed and died within 48 hours. I decided to return the new guppies, despite feeling very guilty - but I acknowledged that this is what was best to save my remaining tank. First of all, the first man I talked to did not seem to care. I dont need a ton of sympathy, but something other than hmmm. When I explained my situation would have been nice - fish are family members too, despite what anyone thinks. Losing them is hard enough. It was also hard for me to return the guppies, but it was best for my remaining tank members. Not only this, the second person who helped me, Im assuming is the manager, had to verbally confirm & check that I brought in females. Im sure there are people who would try and pull the wool over the eyes of the store, but why would I bring back males instead of females, considering females cost less than males??? Questioning my integrity on top of the first employee not giving a flying F & treating me like I was doing some big horrible thing by returning the guppies was really too much. It would have been nice if this could have been done over by the fish tanks or SOMETHING, not right in front of me as if Im doing so big heinous thing. I left feeling even worse than I have the last 24 hours, considering I JUST lost my Betta last night. The employees need to understand that a little bit of sympathy goes a long way. People make mistakes - its not my first mistake, and its not my last. I used to really love the staff here but lately Ive been just kind of turned off from going. I think Im done buying from big box pet stores, at least regarding fish. To the staff that reads this, please understand that Im very hurt, this is not coming from a place of wishing ill will, I just vow to myself that if it leaves a bad taste in my mouth, I will speak up for my own sake.
Feb 29th, 2024