Sleep Number

Jesse Craft _{on Google}

Feb 28th, 2024

Ordered a bed, delivery was a month out. Day of, after taking time off work I get a call an hour after it was supposed to be delivered to state they were missing pieces and need to push delivery out another couple weeks. Called the service number to no avail., but the person I had spoken to #050 was nice and understanding.
As I see it there are 2 items that need to be addressed. 1) Communication. Prior to delivery time there was no shortage of texts and emails stating and confirming I would be available and have the space prepped. When the day happened it was not until after I had waited around for someone to show up that I learned they knew in the morning some parts had not arrived making delivery impossible. Which leads me to the next point. 2) Delivery. Why are parts arriving to you the morning of and not the day before to be counted and prepped. I can understand not wanting to stock for months on end. But this sets you up for failure and customer dissatisfaction. (Case in point) any sort of weather delays will cascade all your deliveries and more work on your end to shuffle everything again and again.
Edit 1: Nick reached out to me, they found the missing pieces and delivery has been updated to next day. Will edit further once arrived.
Edit 2: Bed was delivered next day, delivery crew was very nice and respectful of my home. Did a great job walking me through the entire setup. Changed my rating from initial to reflect this.

Ryan Miller _{on Google}

Jan 17th, 2024

Great experience all around. Randy was a pleasure to work with

sara lucas _{on Google}

Feb 16th, 2024

Please do your research before purchasing anything from this company. The quality of the items Sleep Number sells in no way justifies the cost.
I bought a mattress in 2020 and paid $2300. In October 2023 I ended up needing to purchase replacement parts and have a technician come out because the bed kept deflating, rendering it useless. For this I paid $367.07 because of the air chamber and technician cost. Fast forward to February 2024 again the mattress is deflating. If its the same problem as last time Ill get away with spending only $150 on technician fees. But if its the air pump Ill be paying $298.62 plus the $150 technician fee.
Mind you I am a single woman that keeps the sleep number the same and rarely uses the adjustable back settings. I was not prepared to be continuously pumping money into a 4 year old mattress.
Please dont make the same mistake as me and trust Sleep Number. I feel like they really took advantage of me by not communicating how long the components on their products realistically last. And how much time and effort would go into things like waiting for deliveries and technicians to come out. And customer service will not follow up with you on anything, you will need to keep calling to get anything done. All around bad experience and would not recommend them to ANYONE!