K&S Heating

Mar 15th, 2024

My service guy Jared was the bomb, found out the problem, fixed a couple of things that were wrong and had our heat up and Running like Devin Hester running back the opening kickoff in the Super Bowl
Feb 6th, 2024

Dec 30th, 2023

Jared went above and beyond in helping us understand our boiler issues of our new house. We appreciated his customer service and sharing his expertise.
Dec 30th, 2023

K&S responded in a timely manner during the cold weather when my Furnace wouldnt work properly. The furnace ended up having a bad flame sensor that cost $8.88. I was charged $218 for the part which is a 2,400% price mark up. I was also charged for labor and the service call. Soon completion the furnace was completely inspected and given a clean bill of health and operating normally. Overnight, the same problem started to continue. I called K& S to return the following morning and couldnt get a technician scheduled to recheck the work that they warranty until the following day. With the cold temperatures and danger of water pipes freezing I have had to call a different contractor to complete repairs properly that K&S supposedly repaired and warrantied. K&S stated they would not cover the cost of and subsequent pipe damage if occurred, not the cost of having another contractor complete a service that they already warranty. I would not recommend K&S due to their poor customer service after the visit and their exorbitant price mark up parts. Update: after making multiple calls to different individuals and gaining no traction I scheduled a separate contractor to evaluate the furnace problem. They found the pressure switches to be the problem. K&S somehow found the time to show back up and then also found the pressure switches to be faulty. The technician left and returned with the parts and repaired the furnace for no additional charge. We do appreciate the response we eventually received. We did not expect to get the new parts for free. We understand its a business and there are costs associated with running one. We had only hoped for a quality repair and evaluation at a fair price. However grateful we are with the final result, I cant help but wonder how many more unsuspecting customers are being charged exorbitant mark up prices simply because they dont have a clue on what things really cost. Being an electrical contractor by trade I would be professionally embarrassed to have been caught doing this. Buyer beware!
Jan 27th, 2024