H&R Block

When situations arise where it's going to take over a month for filing, should keep the customer notified and offer to lower the filing fee. I was offered a $70 fee discount, which I accepted and am thankful for. But because most customers like myself are at work during the week, it's burdensome on our part to have to continue following up when the tax prep company is experiencing delays and not communicating that fact well. I started by filing at Roseville, then got bounced to a 2nd location (where they seemed confused about my return), then got bounced to a 3rd location in Woodbury when something apparently happened to the 2nd location's emergency tax pro. Just too many delays and weak communication.
Apr 8th, 2024

Great experience
Mar 4th, 2024

Reasonable price. Easy to file.
Feb 11th, 2024

Been working with my preparer for six years now and she is great. Also love the automated nature of the filing and having all of my backup available.
May 9th, 2023

I recommend avoiding this office. The person who did our taxes seemed barely capable. We only chose to visit an expert because when we started online, we had a huge tax bill so we decided we should talk to someone. Dozens of typos, which I painstakingly pointed out as he completed each page. Our documents were available since wed uploaded them, which he acknowledged but didnt know how to retrieve them. Worst of all, when he confirmed the taxes owed and we asked what our deferral options were, do we have any options to pay over time or later in the year, his actual out loud response was, No. Unless YOU want to call the IRS, wait on hold for hours, and ask, but even then they will likely say no. Later we called H&R Block and tried to explain and ask for helpbecause you can in fact pay later and he should have helped us with thatbut were told it was too late. Not a single person at H&R Block was helpful to us; all we wanted was to pay our tax bill in August. They charged us $250 for the pleasure of their ineptitude and rudeness.
May 6th, 2023