The Waters of Highland Park

I dont like the advertising that is about the Waters. I prefer just the information on daily activities
Oct 11th, 2023

The entire staff is amazing! From the point of entry to the dining room was a beautiful experience. Gary and Floyd in the dining room went above and beyond to exceed my expectations. I highly recommend this location to everyone.
Aug 16th, 2023

One of the best assisted livings I've had the pleasure of working at. I was the Don and only had to leave due to having my son and the commute. The leadership team was amazing. Hanna and shay were true leaders as well as the rest of the team. It's a beautiful facility and a wonderful atmosphere - Megan
Jun 21st, 2023

Since our mom arrived in memory care ten months ago, we have raised a number of concerns about shortcomings in the promised level of care. Nearly all of them have been addressed, with a fabulous activities person added recently. Most importantly, when our mom reached her end of life, the level of care by the fourth floor nursing staff and aides, and coordination with Hospice, was out of this world. We couldn't be happier.
Jan 19th, 2023

I really wanted to like this place. It is beautiful and I had hoped it would be a good fit for my dad with dementia. Sadly the nursing staff are overworked and communication is poor among staff. The poor communication and lack of follow through lead to a number of incidents, including a potentially lethal medication error- I had to report the facility to the state due to the poor care my dad received and medication errors that were made.This may be a decent place for someone looking for independent living but it is not good for anyone needing any support services. Read every bit of the lease closely! The Waters is outrageously priced and provides lower quality care compared to other assisted living facilities. We were required to pay for 6 weeks of rent after my dad moved out due to needing a higher level of care (memory care) with specific requirements (keeping his emotional support dog) that The Waters couldnt provide. I spent thousands on rent after he moved out for care he did not receive. I didnt realize how bad the Waters was until I toured many other facilities and ultimately moved my dad into a great memory care that met all his needs and allowed him to keep his dog. The new facility costs significantly less, the staff genuinely care and there is a sense of community. Im so glad I moved him and so frustrated by the financial burden The Waters has imposed on our family.
Sep 12th, 2022